Organizations providing human services have long defined quality as compliance with certain standards for the services provided. However, many quality assurance systems overlook one important question: Do those services actually result in quality lives for the people receiving them? This course, presented by CQL | The Council on Quality and Leadership, offers an overview of a system called Personal Outcome Measures®. This system gives you the tools you need to learn about people and quality in a more person-centered and results-oriented manner. This new approach is applicable to any type of human service provider because the Personal Outcome Measures® are simply human expectations for quality of life. They are relevant to people in recovery from mental illness, people with intellectual or developmental disabilities, people who are elderly, people with physical and other types of disabilities or simply anyone who counts on other people for organized supports. Through lessons, stories, and interactive activities, this course will assist you in beginning to enhance your ability to support the people you serve so that they can fully experience the quality of life they envision for themselves. This series of e-learning courses lays the foundation for a deeper understanding of the Personal Outcome Measures® approach, identifies and explains the 21 personal outcomes across services settings and explores the practical use of personal outcomes. Developed by a CQL | The Council on Quality and Leadership team, each course works as a stand-alone learning opportunity, but you are encouraged to complete them as a suite in order to gain as much in-depth knowledge and as many skills as possible. These courses provide an introduction for staff that are new to Personal Outcomes Measures® and can be used as a part of an orientation for new staff and as well as a component of ongoing staff development.
This activity is approved for 3.25 contact hours.
Overview of the Personal Outcome Measures®
Section 1: Introduction
About This Course
Section 2: Overview of Personal Outcome Measures®
Karen and Her Organization
Traditional Views of Quality Assurance
How Ideas about Quality Have Changed
Personal Outcome Measures® – A New Approach
Stop and Think. . . .
How Are Personal Outcome Measures® Different?
So How are Personal Outcome Measures® Different?
Personal Outcomes Approach and Organizations
Values of Personal Outcome Measures®
Principles of Personal Outcome Measures®
Choice and Decision-Making
Making Meaningful Choices
The Three Dimensions of Choice
Organization of Personal Outcome Measures®
The Personal Outcome Measures® Process
Further Inquiry in the Personal Outcome Measures® Process
Things to Keep in Mind in the Personal Outcome Measures® Process
Steven’s New Organization
Section 3: Personal Outcome Measures® in “My Human Security”
My Human Security
OUTCOME: People are Safe.
Think about it….
OUTCOME: People are Free From Abuse and Neglect.
OUTCOME: People Have the Best Possible Health.
OUTCOME: People Experience Continuity and Security.
OUTCOME: People Exercise Rights.
Think about it….
OUTCOME: People are Treated Fairly.
OUTCOME: People are Respected.
Walter’s Personal Outcomes
Section 4: Personal Outcome Measures® in “My Community”
OUTCOME: People Use Their Environments.
OUTCOME: People Live in Integrated Environments.
OUTCOME: People Interact with Other Members of the Community.
OUTCOME: People Participate in the Life of the Community.
Think About It…
Kenny and the Vets
Section 5: Personal Outcome Measures® in “My Relationships”
OUTCOME: People are Connected to Natural Support Networks.
OUTCOME: People Have Friends.
OUTCOME: People Have Intimate Relationships.
OUTCOME: People Decide When to Share Personal Information.
OUTCOME: People Perform Different Social Roles.
Think about it…
The Roles People Play
Juan and His Church
Section 6: Personal Outcome Measures® in “My Choices”
OUTCOME: People Choose Where and With Whom They Live.
OUTCOME: People Choose Where They Work.
OUTCOME: People Choose Services.
Section 7: Personal Outcome Measures® in “My Goals”
OUTCOME: People Choose Personal Goals.
Think About It…
OUTCOME: People Realize Personal Goals.
Section 8: Put into Practice
Put Into Practice: Hands-on Experiences
Creating Your Own Work Portfolio
Section 9: Conclusion
Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities. Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults. Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies. Disclosure: Mary Kay Rizzolo, DrPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Cathy Ficker Terrill, M.S.
Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities. Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation. Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China. Disclosure: Cathy Ficker Terrill, M.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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