Using Personal Outcome Measures® in Planning for People

Using Personal Outcome Measures® in Planning for People 

Is your person-centered planning process really person-centered? Many planning processes use formats and content areas that are dictated by regulatory requirements. You should question how person-centered they are if other people determine what should be in a person’s plan. Based on CQL | The Council on Quality and Leadership’s Personal Outcome Measures® approach to quality enhancement, this course supplies you with effective tools and techniques to use information on personal outcomes for planning with people and creating a support plan that is truly person-centered. You can be assured that a plan is person-centered when it is based on the personal outcomes and priorities that are defined by each person for their own life. Through lessons, stories, and interactive activities, this course will show you how to use the Personal Outcome Measures® to create a simple, easy-to-use support plan that won’t end up in a file drawer! This course is helpful to people who are responsible for developing and using individual support plans alongside people who have support needs related to challenges like mental illness, developmental or physical disabilities and dislocation due to family situations, as well as other support needs. This series of e-learning courses lays the foundation for a deeper understanding of the personal outcomes approach, identifies and explains the 21 personal outcomes across services settings, and explores the practical use of Personal Outcome Measures® in person-centered planning. Each course works as a stand-alone learning opportunity, but you are encouraged to complete them as a suite to gain as much in-depth knowledge and skill as possible. These courses provide an introduction for staff that are new to personal outcomes and can be used as an orientation for new staff as well as a component of staff development.


Hours: 2.00


Certificates provided by accrediting body (2 Match)

National Alliance for Direct Support Professional Frontline Supervisor Training


National Alliance for Direct Support Professionals


This activity is approved for 2.00 contact hours.

Course Details

Course Code: REL-CV-CQL-PLAN-V2
Hours: 2
Type: Online Course
Content Expiration Date: 8/31/2024
Learning Objectives:
Summarize how priority outcomes direct the person's supports.
Describe how a person's priority outcomes change and how change impacts the focus of the plan.
Explain how one identifies a person’s priority outcomes.

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Using a Personal Outcomes Measures® Approach

Dana’s New Apartment

Planning Processes

Person-Centered Planning

The Person as the Key Decision Maker

The Person as the Focus of the Plan

Stop and Think

Personal Outcome Measures®: A Different Approach to Planning

The Personal Outcome Measures®

Learning About People

Learning About People Through Personal Outcome Measures®

Listening Skills for Gathering Information

Helping Carlos


Section 3: Defining Individual Outcome Priorities

Evaluating Information: Is the Outcome Present?

Presence of an Outcome

Presence of Individualized Supports

Dana’s Individualized Supports

Identifying Priority Outcomes

Planning Around the Person’s Preferences and Choices

More Than a Plan

More Than a Program

Values and Beliefs of Person-Centered Planning

Natural Supports

The Planning Process

Planning Meetings

Keeping the Person at the Focus of Meetings

Ground Rules for Effective Planning Sessions

Facilitating a Meeting

Focus on Personal Outcomes

Decision-Making: Whose Life is It Anyway?

Person-Centered Decision Making

Mayra’s Planning Session


Section 4: Creating and Changing the Support Plan

Developing Support Strategies

Creating an Array of Support Options

Community Connections and Natural Supports

Supportive Activities

Linking Supports to Outcomes

Accountability and Commitments

Time Frames for Accountability

The Written Plan

Using the Planning Form

Personal Planning Form: Priorities for “What I Have”

Personal Planning Form: Priorities for “What I Want”

Personal Planning Form: Support Needs for Outcome Priorities—“What I Need”

Personal Planning Form: “My Supports”

Personal Planning Form: “No Thanks.”

Changing Priorities, Changing Plans

Creating a Culture of Continuous Learning

A Flexible and Responsive Planning Process

Focusing on the Purpose

Charmaine and Lonnie


Section 5: Put into Practice

Put into Practice: Hands-on Experiences

Creating Your Own Work Portfolio

Section 6: Conclusion


Course Contributors



Instructor: Cathy Ficker Terrill, M.S.
Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities. Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation. Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China. Disclosure: Cathy Ficker Terrill, M.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Mary Kay Rizzolo, DrPH
Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities. Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults. Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies. Disclosure: Mary Kay Rizzolo, DrPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: General Staff; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
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All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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