Effective Problem Solving in the Workplace
Problems are a normal part of the workday, but repeated issues often lead to frustration. This course explores how workplace problems develop, what gets in the way of solving them, and how to apply effective problem-solving steps to handle them more successfully.
This course provides all staff with strategies to solve problems in the workplace.
Problems are a normal part of the workday, but repeated issues often lead to frustration. This course explores how workplace problems develop, what gets in the way of solving them, and how to apply effective problem-solving steps to handle them more successfully.
This course provides all staff with strategies to solve problems in the workplace.
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Feature Flag Details: Default value: false Flag: courseListSearch | User: 401286625Human Resources Certification Institute
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
National Alliance for Direct Support Professionals
This activity is approved for 1.00 contact hours.
National Association of Long Term Care Administrator Boards
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.0000 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: cecomments@nabweb.org
Oregon Department of Human Services
This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.0000 contact hours.
Pennsylvania Personal Care Home Administrators
This activity is approved for 1.0000 contact hours.
SHRM Preferred Provider
This course is approved for 1.00 contact hours.
Tennessee Department of Health
Learning activity approved by the Tennessee Department of Health, Bureau of Health Licensure and Regulation as continuing education for Residential Homes for the Aged and Assisted Care Living Facility administrators. This activity is approved for 1.0000 contact hours.
Recognize common obstacles to effective problem solving.
Identify structured problem-solving techniques to analyze workplace challenges and develop effective solutions.
Outline:
Section 1: Problem Solving in the Workplace
Introduction
About This Course
Defining Problem Solving
Workplace Problems Are Inevitable
Your Role in Solving Workplace Problems
The Six Steps of Effective Problem Solving
Scenario
Step 1: Define the Problem
Be Specific
Dig Deeper: Use Root Cause Tools
Step 2: Understand the Interests of Everyone Involved
Use Active Listening to Learn What Matters
Look for Shared Goals
Step 3: Brainstorm Possible Options
Encourage Open Thinking
Applying It
Step 4: Evaluate the Options
Applying It
Step 5: Select a Solution and Try It
Plan the First Steps
Applying It
Step 6: Monitor the Solution and Reevaluate if Necessary
Stay Focused on Results
Applying It
Scenario: Let's Practice!
Step 1: Define the Problem
Step 2: Understand the Interests of Everyone Involved
Step 3: Brainstorm Possible Options
Step 4: Evaluate the Options
Step 5: Select a Solution and Try it Out
Step 6: Monitor the Effectiveness and Re-evaluate if Necessary
Key Takeaways
Section 2: Common Obstacles to Effective Problem Solving
Individual Mindsets and Behaviors
Mental and Emotional Barriers
Self-Awareness
Cognitive Pitfalls
Interpersonal Dynamics
Resolving Conflict Effectively
Communication Challenges
Sustaining Progress and Accountability
Structural Obstacles for Sustained Problem Solving
Problem-Solving Culture
Linking Back to the Process
Barriers to Accountability
Knowledge Check
Key Takeaways
Section 3: Conclusion
Course Summary
Course Contributors
References
Writer: Chris Martin, BS, BA
Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.Subject Matter Expert: Jennifer W. Burks, M.S.N., R.N.
Jennifer has more than 30 years of clinical and teaching experience, with areas of clinical expertise in critical care, emergency care, and home health. She received specialized training in OASIS and telehealth, which has strengthened her knowledge of home health assessment and virtual care delivery.
Jennifer brings a learner-centered approach to her work at Relias, guided by a philosophy inspired by Florence Nightingale’s Notes on Nursing: “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.” She is dedicated to empowering healthcare professionals to expand their knowledge and improve patient outcomes.
The target audience for this course is: Administration; All Staff; in the following settings: All Healthcare Facilities.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
