Skills for Effective Communication
Effective communication in the workplace can be challenging. Weak communication skills can easily lead to misunderstandings. By improving your communication skills, you become more effective at conveying messages and understanding others. It is essential for you to learn how to communicate effectively with everyone you come into contact with. This course discusses how to communicate effectively.
The goal of this course is to educate staff in post-acute care settings on how to effectively communicate.
Effective communication in the workplace can be challenging. Weak communication skills can easily lead to misunderstandings. By improving your communication skills, you become more effective at conveying messages and understanding others. It is essential for you to learn how to communicate effectively with everyone you come into contact with. This course discusses how to communicate effectively. The goal of this course is to educate staff in post-acute care settings on how to effectively communicate.
Arizona Board Of Nursing Care Institution Administrators And Assisted Living Facility Managers
Association of Nutrition and Foodservice Professionals
This program is approved for 1.00 hours by the Dietary Managers Association. Approval code 168856.
California Department of Public Health (CNA)
Relias, LLC is an approved provider of continuing education by the California Department of Public Health, Provider # NAC7001.
The certificate must be retained by the licensee for a period of four (4) years after the course is completed.
This learning activity meets the definition of *** ONLINE *** CEUs. This activity is approved for 1.00 contact hours.
California Department of Social Services Adult Residential Facilities
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Program Vendor to provide Continuing Education training courses to administrators of Adult Residential Facilities.
Vendor/Provider # : 2000224-735-2
Approval # 224-0142-37098
Core of Knowledge: Management & Supervision of Staff
This activity is approved by the California Department of Social Services for 1.0000 contact hours.
California Department of Social Services Group Homes
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Program Vendor to provide Continuing Education training courses to administrators of Group Homes.
Vendor/Provider # : 2000224-730-2
Approval # 224-0142-37101
Core of Knowledge: Management/Supervision of Staff
This activity is approved by the California Department of Social Services for 1.0000 contact hours.
California Department of Social Services Residential Care Facilities for the Elderly
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Training Program Vendor to provide Continuing Education training courses to administrators of residential care facilities for the elderly.
Vendor/Provider # 2000224-740-2
Approval # 224-0142-37099
Core of Knowledge: Management/Supervision of Staff
This activity is approved by the California Department of Social Services for 1.0000 contact hours.
California Department of Social Services Short-Term Residential Therapeutic Program
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Program Vendor to provide Short-Term Residential Therapeutic Program Continuing Education training courses.
Vendor/Provider # : 2000224-733-2
Approval # 224-0142-37100
Core of Knowledge: Business Operations & Management, Supervision & Training of Staff
This activity is approved by the California Department of Social Services for 1.0000 contact hours.
Florida Board of Nursing - Certified Nursing Assistants
This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.
This activity is approved for 1.0000 contact hours.
Florida Board of Nursing Home Administrators
Florida Board of Nursing Home Administrators (CEBroker Provider # 50-290)
This activity is approved for 1.0000 contact hours.
Georgia Nursing Home Administrators Board
Georgia Nursing Home Administrators Board (CEBroker Provider # 50-290)
This activity is approved for 1.0000 contact hours.
Human Resources Certification Institute
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
Michigan Board of Nursing Home Administrators
National Association of Long Term Care Administrator Boards
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.0000 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: cecomments@nabweb.org
North Carolina Department of Health and Human Services Division of Facility Services
This course is approved by the North Carolina Department of Health and Human Services Division of Facility Services - Group Care Licensure Section (NC-DHHS)
Program Sponsor ID #032316
This activity is approved for 1.00 contact hours.
Oregon Department of Human Services
This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.0000 contact hours.
Pennsylvania Personal Care Home Administrators
This activity is approved for 1.0000 contact hours.
SHRM Preferred Provider
This course is approved for 1.00 contact hours.
South Carolina Board of Long Term Health Care Administration
South Carolina Board of Long-Term Health Care Administration (CEBroker Provider #50-290)
Tennessee Department of Health
Learning activity approved by the Tennessee Department of Health, Bureau of Health Licensure and Regulation as continuing education for Residential Homes for the Aged and Assisted Care Living Facility administrators. This activity is approved for 1.0000 contact hours.
Texas Health and Human Services Commission
Texas HHSC has determined that Relias' submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health, Licensed and Certified Home Health, Personal Assistance Services, Hospice. Texas HHSC also recognizes Relias provides continuing education for administrators and alternate administrators. This activity is approved for 1.0000 contact hours.
Washington State Department of Social and Health Services (ALL Direct Care Workers)
Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.0000 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO2337659
Discuss the basic concepts of how people communicate.
Identify at least two actions to enhance active listening.
Describe common barriers to communication.
Indicate at least two examples of nonverbal behaviors that impact communication.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Communication
Importance of Communication
What is Communication?
Delivering Communication
Review
Summary
Section 3: Nonverbal Communication
Unspoken Communication
Putting It Into Conversation
Section 4: Barriers to Communication
Barriers
The Message You Send
Other Factors Affecting Communication
Review
Summary
Section 5: Listening and Professional Communication
Listening for Better Communication
Techniques for Active Listening
Ways to Improve Active Listening
Review
Summary
Section 6: Conclusion
Course Summary
Course Contributor
References
Subject Matter Expert: Kathleen Koopmann, RN, BSN
The content for this course was revised by Kathleen Koopmann, RN, BSN.
Kathleen has over 39 years of clinical and teaching experience spanning both acute and post-acute care settings. She earned her Bachelor of Science in Nursing from Western Governors University and received specialized infection control training through the North Carolina Statewide Program for Infection Control and Epidemiology, in collaboration with NCDHHS and the University of North Carolina. Kathleen's diverse career includes roles in long-term care, critical care, acute care, occupational health, and education. Most recently, she served as a Staff Development Coordinator and Infection Control Practitioner in long-term care, where she played a pivotal role in staff education and infection prevention.
The target audience for this course is: All Staff; in the following settings: Skilled Nursing Facility.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
