Using Service Plans

Using Service Plans 

A service plan is one of the most important documents a direct support professional, or DSP, uses. A service plan documents what services a person needs and how you can help them live their best life. A well-developed plan is a valuable tool that can help you do your job well. It is also an agreement between you and the person you support. This course will teach you more about using a service plan and putting it into practice.

This course includes a sample service plan for a fictional woman named Kay Klayton. The service plans your agency uses may look very different from this sample. Kay’s sample plan is intended to illustrate the concepts explained in this course. It does not include all of the details a typical service plan might include.

The goal of this course is to provide direct support professionals in IDD service settings with an overview of how to use service plans.


Hours: 0.50


Certificates provided by accrediting body (2 Match)

National Alliance for Direct Support Professionals


This activity is approved for 0.50 contact hours.

National Alliance for Direct Support Professional Frontline Supervisor Training


Course Details

Course Code: REL-IDD-0-USP
Hours: 0.5
Type: Online Course
Learning Objectives:
Describe the purpose and benefits of a service plan.
Explain how to use a service plan to provide person-centered support.


Section 1: Introduction

About This Course

Learning Objectives

Section 2: Overview of Service Plans

On-the-Job Training

What is a Service Plan?

The Purpose of Service Plans

Kay’s Morning Routine

What’s in a Service Plan?

Developing Service Plans

Let's Practice

The Value of Consistency

Your Role



Section 3: Using Service Plans

Getting to Know Kay

Person-Centered Support

The Basics


Goals and Outcomes

Active Support

Crisis Response



Section 4: Conclusion

Course Summary

Course Contributor



Instructor: Katy Kunst, MBA, QIDP
Katy Kunst received her Bachelor of Arts in Psychology from the University of North Carolina at Chapel Hill, and her Master of Business Administration from Elon University. She has 14 years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as direct support professional, program director, and training facilitator. She has created and facilitated training on topics including non-violent crisis interventions, person-centered planning, cultural competence, quality service delivery, regulatory compliance, and a variety of topics related to IDD services. Disclosure: Katy Kunst, MBA, QIDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.