This activity is approved for 2.00 contact hours.
Section 1: Introduction
About This Course
Section 2: Defining Quality
Traditional Performance Measures
Assumptions of Traditional Approaches to Quality
Limitations of Traditional Forms of Quality Measurement
A Penny for Your Thoughts
How Well Did You Do?
From Pennies to People
Section 3: Defining Outcomes
Supports and Services: What Do You Do?
Why Do You Provide Supports and Services?
What Is An Outcome?
Moving From Process to Outcomes
Process vs. Outcome - The Difference Is the Focus
Process vs. Outcome - The Difference Is the Service Action
Process vs. Outcome - The Difference Is the Service Delivery
Process vs. Outcome - The Difference Is the Measures of Quality
Keep Asking Why
Stay Focused on Outcomes
3 Types of Outcomes
Section 4: Personal Outcome Measures®
What is Important to You?
The Life Priorities of Other People
The Life Priorities of the People You Support
Personal Outcome Measures®
Personal Outcome Measures® Factors
My Human Security
My Human Security Personal Outcomes
My Community Factor
My Relationships Factor
My Relationships Personal Outcomes
How to Use Personal Outcome Measures®
Outcomes ARE Personal
The Benefits of Personal Outcome Measures®
The Power of Personal Outcome Measures®
The Personal Outcome Measures® Is ...
The Challenges of Personal Outcome Measures® - For Professionals
The Challenges of Personal Outcome Measures® - For Programs
The Challenges of Personal Outcome Measures® - For Organizations
The Challenges of Personal Outcome Measures® - For Managers
Section 5: Put into Practice
Put Into Practice: Hands-On Experiences
Creating Your Own Work Portfolio
Section 6: Conclusion
Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities. Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation. Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China. Disclosure: Cathy Ficker Terrill, M.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Mary Kay Rizzolo, DrPH
Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities. Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults. Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies. Disclosure: Mary Kay Rizzolo, DrPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.