Outline:
Application of the Personal Outcome Measures for Children, Youth, and Families with Young Children

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Personal Outcome Measures® - A Different Approach

Meet Jeremy and His Family

Traditional Measures of Quality

New Ideas and Approaches

Empowerment, Self-determination, and Equal Opportunity

Measuring Quality in Human Services

A New Way of Evaluating Services and Supports

The Measure of Success

Beyond Process Measures to Success

3 Major Categories of Outcomes

Review

Supports and Services: What Do You Do?

Meet Maribel

TIPS for Learning about People

TIPS for Facilitating Outcomes

Using Personal and Family Outcomes for Measuring

TIPS for Measuring Outcomes

Outcomes and Evaluation of Quality

William's Dilemma

Summary

Section 3: Personal Outcome Measures® for Families with Young Children

Introduction to the Personal Outcome Measures® System

Personal Outcome Measures® Overview

The Process of Gathering Information for the Personal Outcome Measures®

Gathering Information for the Personal Outcome Measures®

Persons and Family

Personal Outcome Measures®

5 Factors

Our Human Security, Our Community, Our Relationships, Our Choices, and Our Goals

Supporting Personal Outcome Measures®

Our Human Security Outcomes for Young Children

Our Human Security Outcomes for Young Children

Our Community Outcomes for Young Children

Our Relationships Outcomes for Young Children

Our Choices Outcomes for Young Children

Our Goals Outcomes for Young Children

Review

Summary

Section 4: Personal Outcome Measures® for Children and Youth

Supporting Personal Outcome Measures® for Children and Youth

Considerations for Children and Youth

Considerations for Children and Youth

My Human Security Outcomes for Children and Youth

My Community Outcomes for Children and Youth

My Relationships Outcomes for Children and Youth

My Choices Outcomes for Children and Youth

My Goals Outcomes for Children and Youth

Larry the Case Manager

Supporting Outcomes Through Principles and Practices for Organizations

Personal Outcome Measurement as an Organizational Change Agent

Principles of Personal Outcome Measures®

Meet Connie

Summary

Section 5: Put Into Practice

Using What You Learned

Creating Your Own Work Portfolio

Section 6: Conclusion

Course Contributors

References

Congratulations!

Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities. Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation. Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China. Disclosure: Cathy Ficker Terrill, M.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities. Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults. Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies. Disclosure: Mary Kay Rizzolo, DrPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.