Are you a provider of behavioral health supports? Do you wonder if your quality assurance system is focused on the appropriate measures of success? Many quality assurance systems tend to look primarily at what the behavioral health provider is doing. They evaluate the delivery of services and compare them to agency standards or regulatory requirements. In doing so, they often overlook the prime question that determines an organization’s effectiveness: Are the people who receive services achieving the quality of life they expect for themselves? This course describes the ultimate way to assess quality – through the eyes of the people receiving services. Based on the Personal Outcome Measures® in Consumer-Directed Behavioral Health System from CQL Council on Quality and Leadership, people who receive behavioral health services define their own measures of life quality and use them to guide their recovery from mental illness. This course teaches you how to relate the Personal Outcome Measures® approach to people who use behavioral health supports. Any health and human service provider working with individuals who use behavioral health services or those who are working toward recovery from mental illness will find this training useful. Through lessons, examples, and interactive activities, you will learn the basics of Personal Outcome Measures®, as well as how to apply them in your own setting. This course will be helpful to anyone – including health care staff with intermediate and advanced levels of experience – who is responsible for assisting individuals who have support needs related to mental illness, developmental disabilities, physical and other kinds of disabilities, poverty, family challenges, etc. This series of e-learning courses lays the foundation for a deeper understanding of the personal outcomes approach, identifies and explains the 21 personal outcomes across services settings, and explores the practical use of personal outcomes. Developed by a CQL Council on Quality and Leadership team, each course works as a stand-alone learning opportunity, but we encourage you to complete them as a suite in order to gain as much in-depth knowledge and skills as possible. These courses provide an introduction for staff that are new to personal outcomes and can be used as an orientation for new staff as well as a component of staff development.