Application of the Personal Outcome Measures for Behavioral Health

Application of the Personal Outcome Measures for Behavioral Health 

Are you a provider of behavioral health supports? Do you wonder if your quality assurance system is focused on the appropriate measures of success? Many quality assurance systems tend to look primarily at what the behavioral health provider is doing. They evaluate the delivery of services and compare them to agency standards or regulatory requirements. In doing so, they often overlook the prime question that determines an organization’s effectiveness: Are the people who receive services achieving the quality of life they expect for themselves? This course describes the ultimate way to assess quality – through the eyes of the people receiving services. Based on the Personal Outcome Measures® in Consumer-Directed Behavioral Health System from CQL | Council on Quality and Leadership, people who receive behavioral health services define their own measures of life quality and use them to guide their recovery from mental illness. This course teaches you how to relate the Personal Outcome Measures® approach to people who use behavioral health supports. Any health and human service provider working with individuals who use behavioral health services or those who are working toward recovery from mental illness will find this training useful. Through lessons, examples, and interactive activities, you will learn the basics of Personal Outcome Measures®, as well as how to apply them in your own setting. This course will be helpful to anyone – including health care staff with intermediate and advanced levels of experience – who is responsible for assisting individuals who have support needs related to mental illness, developmental disabilities, physical and other kinds of disabilities, poverty, family challenges, etc. This series of e-learning courses lays the foundation for a deeper understanding of the personal outcomes approach, identifies and explains the 21 personal outcomes across services settings, and explores the practical use of personal outcomes. Developed by a CQL | Council on Quality and Leadership team, each course works as a stand-alone learning opportunity, but we encourage you to complete them as a suite in order to gain as much in-depth knowledge and skills as possible. These courses provide an introduction for staff that are new to personal outcomes and can be used as an orientation for new staff as well as a component of staff development.


Hours: 2.75


Certificates provided by accrediting body (1 Match)

National Alliance for Direct Support Professionals

2.75 HOURS

This activity is approved for 2.75 contact hours.

Course Details

Hours: 2.75
Type: Online Course
Content Expiration Date: 8/31/2024
Learning Objectives:
Explain how the Personal Outcomes Measures® approach differs from traditional program models
Apply the Personal Outcome Measures® to determine quality of life
Describe how Personal Outcome Measures® are used to assess the effectiveness of supports

Application of the Personal Outcome Measures for Behavioral Health

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Personal Outcome Measures® - A Different Approach

Althea’s Path to Recovery

What's Wrong With Althea?

Traditional Measures of Quality

New Ideas, New Approaches

Measuring What Matters

The Measure of Success

Looking Beyond Process Measures to Success

3 Major Categories of Outcomes

Let's Practice

Using Personal Outcomes for Learning

An Example of Using Personal Outcomes for Learning - Meet Carl

TIPS for Learning about People

Using Personal Outcomes for Facilitating

TIPS for Facilitating Outcomes

Using Personal Outcomes for Measuring

TIPS for Measuring Outcomes

Outcomes and Evaluation of Quality

What Should John Do?


Section 3: Guiding Principles for Personal Outcome Measures® in Behavioral Health

Principles and Practices for Organizations

Personal Outcomes as an Organizational Change Agent

Principles of the Personal Outcomes

The Role of Choice and Decision-Making

The Role of Rights and Responsibilities

Organizing Principles

Leadership Principles

Systems Principles

Quality Management and Planning Principles

David and His New Agency


Section 4: Personal Outcome Measures® in Behavioral Health

Personal Outcome Measures® Overview

My Human Security, My Community, My Relationships, My Choices, My Goals

Gathering Information for the Personal Outcome Measures®

The 5 Factors

My Human Security Outcomes: Safety

My Human Security Outcomes: Abuse and Neglect

My Human Security Outcomes: Health

My Human Security Outcomes: Continuity and Security

My Human Security Outcomes: Rights And Fair Treatment

My Human Security Outcomes: Respect

My Community Outcomes: Environments

My Community Outcomes: Integrated Environments and Community Interactions

My Community Outcomes: Community Participation

My Relationships Outcomes: Natural Supports

My Relationship Outcomes: Friends

My Relationship Outcomes: Intimate Relationships

My Relationship Outcomes: Control of Information

My Relationship Outcomes: Social Roles

My Choices Outcomes: Choosing Living Options

My Choices Outcomes: Choosing Services

My Goals Outcomes: Choosing and Realizing Goals

Kara and Colleen


Section 5: Put Into Practice

Put Into Practice: Hands-On Experiences

Creating Your Own Work Portfolio

Section 6: Conclusion


Course Contributors



Instructor: Mary Kay Rizzolo, DrPH
Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities. Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults. Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies. Disclosure: Mary Kay Rizzolo, DrPH has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Cathy Ficker Terrill, M.S.
Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities. Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation. Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China. Disclosure: Cathy Ficker Terrill, M.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.