Communication Essentials: Navigating Conversations
Managers face many conversations in the workplace. Learning to distinguish each conversation type and avoid common pitfalls when these conversations become difficult is a key part of effective communication. This course discusses techniques for preparing for and conducting difficult conversations.
Managers face many conversations in the workplace. Learning to distinguish each conversation type and avoid common pitfalls when these conversations become difficult is a key part of effective communication. This course discusses techniques for preparing for and conducting difficult conversations.
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Feature Flag Details: Default value: false Flag: courseListSearch | User: 400013506Association of Nutrition and Foodservice Professionals
This program is approved for 0.50 hours by the Dietary Managers Association. Approval code 168784.
Human Resources Certification Institute
This program has been approved for 0.50 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
National Alliance for Direct Support Professionals
This activity is approved for 0.50 contact hours.
Pennsylvania Department of Education Act 48
SHRM Preferred Provider
This course is approved for 0.50 contact hours.
Discuss common pitfalls of difficult conversations in the workplace.
Discuss techniques for successfully preparing for and navigating difficult conversations.
Outline:
Section 1: Exploring Conversation Types
Section 2: Maximizing Communication
Effectiveness in Difficult Conversations
Pitfalls and Common Mistakes of Difficult Conversations
Preparing for Difficult Conversations
Subject Matter Expert: David Morstad, M.Ed.
Writer: Kim Matthews, RNDavid Morstad has a long career in the IDD field. He has served as a Corporate Director of Training, VP/Communications, and Executive Director and Senior Fellow of the Bethesda Institute. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field.
Kimberly Matthews, RN obtained a nursing degree from Western Kentucky University in 1998. Ms. Matthews possesses over 20 years of nursing experience with over 17 of those in the Skilled Nursing industry. Ms. Matthews has extensive experience in MDS, restorative nursing programs, and nursing management. Ms. Matthews is currently a Post Acute Care Content writer and subject matter expert for MDS.
The target audience for this course is: Administration; in the following settings: All Healthcare Facilities.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
