Communication Essentials: Effective Listening
Listening skills are an often-undeveloped component of effective communication. Leaders and managers with strong listening skills build more productive and engaged teams with increased effectiveness. In this course, you will learn how managers and leaders can listen actively to build stronger teams and increase their impact. You will also learn the importance of establishing common ground and practicing empathy as you apply the techniques for becoming a better listener.
The goal of this course is to provide managers and leaders with the awareness and skills to be effective communicators.
Listening skills are an often-undeveloped component of effective communication. Leaders and managers with strong listening skills build more productive and engaged teams with increased effectiveness. In this course, you will learn how managers and leaders can listen actively to build stronger teams and increase their impact. You will also learn the importance of establishing common ground and practicing empathy as you apply the techniques for becoming a better listener.
The goal of this course is to provide managers and leaders with the awareness and skills to be effective communicators.
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Feature Flag Details: Default value: false Flag: courseListSearch | User: 400023304Association of Nutrition and Foodservice Professionals
This program is approved for 0.50 hours by the Dietary Managers Association. Approval code 168783.
Florida Board of Nursing - Certified Nursing Assistants
This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.
This activity is approved for 0.50 contact hours.
Human Resources Certification Institute
This program has been approved for 0.50 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
National Alliance for Direct Support Professionals
This activity is approved for 0.50 contact hours.
Pennsylvania Department of Education Act 48
SHRM Preferred Provider
This course is approved for 0.50 contact hours.
Discuss best practice techniques for improving your active listening skills.
Describe at least two benefits of active listening.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: A Key Leadership Competency
Meet Jamal
The Power of Listening
Review
Listening Styles
Review
Key Takeaways
Section 3: Best Practices for Effective Listening
Tips for Listening
Review
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributors
References
Subject Matter Expert: Linda M. Wantuch, MSM, SPHR, SHRM-CP
With more than 20 years of human resources experience, Linda is an accomplished professional who has worked in a variety of industries, including retail, banking, hospitality, and e-commerce. Linda has extensive experience in talent management, employee relations, performance management, legal & regulatory compliance, and organizational restructuring. Linda has a Bachelor’s Degree in Social Work from the University of Wisconsin – Whitewater and a Master’s Degree in Business Management from Cardinal Stritch University. Linda is SPHR certified through the Human Resource Certification Institute and SHRM-CP certified through the Society for Human Resource Management.Writer: Chris Martin, BS, BA
Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.
The target audience for this course is: Administration; All Staff; in the following settings: All Healthcare Facilities.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
