When you support people with intellectual and developmental disabilities, or IDD, you also support their families. In this course, you will learn about the value of good communication with families. You will learn how to communicate respect and build trust. You will also learn about strategies to avoid common problems communicating with families.
The goal of this course is to introduce DSPs in IDD settings to basic communication strategies for working with families.
When you support people with intellectual and developmental disabilities, or IDD, you also support their families. In this course, you will learn about the value of good communication with families. You will learn how to communicate respect and build trust. You will also learn about strategies to avoid common problems communicating with families. The goal of this course is to introduce DSPs in IDD settings to basic communication strategies for working with families.
This activity is approved for 0.50 contact hours.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Communication and Trust
Andre’s Missed Ride
Communicating with Families
What Is Communication?
Individual Preferences
The Need for Trust
Build Trust
Communicate Respect
Review
Summary
Section 3: Communicating Through Challenges
Different Perspectives
Learn to Listen
Have a Team Plan
Mistakes and Incidents
Intrusive Family Members
Keeping Professional Boundaries
Choose Your Method
Review
Summary
Section 4: Conclusion
Course Summary
Course Contributor
References
Congratulations!
Katy Kunst received her Bachelor of Arts in Psychology from the University of North Carolina at Chapel Hill, and her Master of Business Administration from Elon University. She has 15 years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as direct support professional, program director, and training facilitator. She has created and facilitated training on topics including non-violent crisis interventions, person-centered planning, cultural competence, quality service delivery, regulatory compliance, and a variety of topics related to IDD services. Disclosure: Katy Kunst, MBA, QIDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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