Communication with Families

Hours: 0.50
# Course Code: REL-IDD-0-CWF

When you support people with intellectual and developmental disabilities, or IDD, you also support their families. In this course, you will learn about the value of good communication with families. You will learn how to communicate respect and build trust. You will also learn about strategies to avoid common problems communicating with families.

The goal of this course is to introduce DSPs in IDD settings to basic communication strategies for working with families.

Course Description

When you support people with intellectual and developmental disabilities, or IDD, you also support their families. In this course, you will learn about the value of good communication with families. You will learn how to communicate respect and build trust. You will also learn about strategies to avoid common problems communicating with families.

The goal of this course is to introduce DSPs in IDD settings to basic communication strategies for working with families.

Certificates

Certificates provided by accrediting body (1 Match)

National Alliance for Direct Support Professionals

0.5 HOURS

This activity is approved for 0.50 contact hours.

Course Details

Course Code: REL-IDD-0-CWF

Hours: 0.5

Type: Online Course

Content Expiration Date: 6/30/2027

Learning Objectives:
Explain the value of communication and how it affects trust for family members.
Identify at least three strategies to improve communication with families.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Communication and Trust

Andre’s Missed Ride

Communicating with Families

What Is Communication?

Individual Preferences

The Need for Trust

Build Trust

Communicate Respect

Review

Summary

Section 3: Communicating Through Challenges

Different Perspectives

Learn to Listen

Have a Team Plan

Mistakes and Incidents

Intrusive Family Members

Keeping Professional Boundaries

Choose Your Method

Review

Summary

Section 4: Conclusion

Course Summary

Course Contributor

References

Congratulations!

Instructor: Katy Kunst, MBA, QIDP

Katy Kunst received her Bachelor of Arts in Psychology from the University of North Carolina at Chapel Hill, and her Master of Business Administration from Elon University. She has 14 years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as direct support professional, program director, and training facilitator. She has created and facilitated training on topics including non-violent crisis interventions, person-centered planning, cultural competence, quality service delivery, regulatory compliance, and a variety of topics related to IDD services. Disclosure: Katy Kunst, MBA, QIDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Target Audience:
The target audience for this course is: Direct Support Professionals; in the following settings: Intellectual Developmental Disabilities.

Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.

Communication with Families

$ 15.0 $15.00 $15.00

National Alliance for Direct Support Professionals

$ 15.0 $15.00

$15.00