Working with Various Generations
Similar generations develop attitudes, values, work ethics, and standards shaped by common historical belief systems. However, generational divides can cause conflict if not addressed appropriately in the workplace. Healthcare providers (HCPs) work in some of the most stressful environments where any intergenerational conflict can negatively impact both staff and patient outcomes.
The way different people perceive workplace conflict and collaboration may be unique per generation. Overcoming generational conflict is also unique per the root cause of the situation. This course will provide some generalized tools and concepts to overcome intergenerational conflict. Lastly, the course will discuss education and training of various generations in the hopes of circumnavigating any conflicts from the beginning, teaching HCPs to work together with various generations.
Similar generations develop attitudes, values, work ethics, and standards shaped by common historical belief systems. However, generational divides can cause conflict if not addressed appropriately in the workplace. Healthcare providers (HCPs) work in some of the most stressful environments where any intergenerational conflict can negatively impact both staff and patient outcomes. The way different people perceive workplace conflict and collaboration may be unique per generation. Overcoming generational conflict is also unique per the root cause of the situation. This course will provide some generalized tools and concepts to overcome intergenerational conflict. Lastly, the course will discuss education and training of various generations in the hopes of circumnavigating any conflicts from the beginning, teaching HCPs to work together with various generations.
Alabama State Board of Respiratory Therapy
Alabama State Board of Respiratory Therapy (CEBroker Provider #50-290)
This module is approved for 1.00 contact hours.
American Association for Respiratory Care
This program has been approved as non-traditional Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063.
Approval #: 191548000
This activity is approved for 1.0000 contact hours.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 1.00 Nursing Contact Hours after successfully completing this course.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Association of Social Work Boards
As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.00 General continuing education credits.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based Online.
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.00 contact hours for participating in this course.
Certified Health Education Specialist
Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0000 total Category I continuing education contact hours.
Commission on Dietetic Registration
As a Jointly Accredited organization, Relias LLC is accredited to offer dietetic continuing education by the Commission on Dietetic Registration (CDR). The CDR is an associate member of Joint Accreditation for Interprofessional Continuing Education.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290)
This activity is approved for 1.00 contact hours.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Florida Board of Respiratory Care
Florida Board of Respiratory Care (CEBroker Provider #50-290)
This module is approved for 1.0000 contact hours.
Florida Council of Dietetics and Nutrition
Florida Council of Dietetics and Nutrition (CEBroker Provider #50-290)
This course is approved for 1.00 contact hours.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Georgia Composite Medical Board - Respiratory Care Professionals
Kansas Department of Aging and Disability Services (Dietary)
Approved for 1.00 continuing education clock hours for Kansas licensed dietitians by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-D1058. This activity is approved for 1.00 contact hours.
Kansas State Board of Nursing
Kansas State Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Louisiana State Board of Medical Examiners - Respiratory Therapy
Louisiana State Board of Medical Examiners - Respiratory Therapy (CEBroker Provider #50-290)
Respiratory Therapists will receive 1.00 contact hours for participating in this course.
Michigan Board of Nursing
Michigan Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Mississippi State Department of Health Bureau of Professional Licensure Dietitians
Mississippi State Department of Health Bureau of Professional Licensure Dietitians (CEBroker Provider 50-290)
Mississippi State Department of Health Bureau of Professional Licensure Respiratory Care Practitioners
Mississippi State Department of Health Bureau of Professional Licensure Respiratory Care Practitioners (CEBroker Provider #50-290)
Respiratory Therapists will receive 1.00 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.00 continuing education hours for participating in this course. This activity is approved for 1.00 contact hours.
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Ohio Social Worker Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider #RSX091903 (CEBroker Provider # 50-290)
This activity is approved for 1.00 contact hours.
Oklahoma Board of Medical Licensure and Supervision- Respiratory Therapy
Oklahoma Board of Medical Licensure and Supervision- Respiratory Therapy (CEBroker Provider #50-290)
This module is approved for 1.00 contact hours.
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
South Carolina Board of Social Work Examiners
South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
Tennessee Board of Social Workers
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
West Virginia Board of Social Work
West Virginia Board of Social Work (CEBroker Provider #50-290)
Wyoming Board of Nursing
Wyoming Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Define the five generations in this course and intergenerational conflict in the workplace.
Identify concepts and tools to overcome intergenerational conflict.
Recall tools for education and training when working with various generations.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Overview
Background
Defining Generations
Caring for Various Generations
Defining Conflict
Intergenerational Conflict
Immunity to Change
Knowledge Check
Section 3: Overcoming Generational Conflict
Conflict Resolution
Team Communication and Collaboration
Positive Environment
Motivation and Recognition
Diversity
Knowledge Check
Section 4: Generational Education and Training
Education and Preceptorship
Silent Generation
Baby Boomers
Gen X
Gen Y and Gen Z
Knowledge Check
Section 5: Clinical Vignette
Section 6: Conclusion
Course Summary
Course Contributor
References
Shalla is a subject matter expert (SME)/writer for Relias. She completed her BSN and two undergraduate degrees with top honors from the University of Wisconsin-Madison. Shalla earned her dual MSN degrees from Johns Hopkins University with top honors. She also maintains her post-baccalaureate nurse educator certificate (NE-BC). Shalla’s tenure spans over 20 years of cross-functional leadership and direct clinical roles in healthcare, biopharma/biotech, government affairs, managed care/market access, nonprofit patient advocacy, and research. Her subject matter expertise is in rare, orphan, and complex diseases. Her sub-expertise is in immune-mediated diseases (rheumatology and immunology), genetics, neurology, hematology/oncology, several pediatric diseases, population/public health, and larger systemic healthcare affairs. Shalla is a published author with leading rare disease experts and a global speaker. She also sits on scientific, advocacy, and legislative advisory boards. She has led national advocacy and disease awareness campaigns, including speaking before congress, leading to the first-in-class rare disease biologic approval and investigative treatment protocols.
The target audience for this course is: Dietitians; Health Educators; Nurses; Respiratory Therapists; Social Workers; in the following settings: Acute Care Facility.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
