Working with Healthcare Providers

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: The Healthcare Team

Meet Jeff and Jackson

Types of Patient Care

Types of Healthcare Providers

Medical Professionals

Nurses

Rehabilitation Therapists

Mental Health Providers

Dietitian or Nutritionist

Dental Care Providers

Review

Summary

Section 3: Working with Healthcare Providers

What is Your Role?

Direct and Indirect Support

Building Good Relationships

Effective Appointments

Preparing for an Appointment

Giving Providers What They Need

Getting What You Need from the Provider

Review

Summary

Section 4: Conclusion

Course Summary

Course Contributors

References

Ms. Oakes received her Bachelor of Arts in Psychology and in the Study of Religion at Sweet Briar College in Virginia. She has 16 years of experience serving people with intellectual disabilities and their supporters, primarily in group home settings. She has served as a direct support professional, program supervisor, Autism Specialist, and training facilitator and developer. She is a certified NCI Plus instructor and is the Clinical Training and Development Specialist at Residential Services, Inc. in Chapel Hill, NC. Her passions include ensuring people with Intellectual Disabilities are served with respect, dignity, and competence by well-trained Direct Support Professionals.

Katy Kunst received her Bachelor of Arts in Psychology from the University of North Carolina at Chapel Hill, and her Master of Business Administration from Elon University. She has 15 years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as direct support professional, program director, and training facilitator. She has created and facilitated training on topics including non-violent crisis interventions, person-centered planning, cultural competence, quality service delivery, regulatory compliance, and a variety of topics related to IDD services.