Therapeutic Communication
Good communication is vital in promoting trust among caregivers and the individuals they care for. Therapeutic communication involves both verbal and nonverbal messages as well as active listening. This course discusses therapeutic communication and how to effectively exchange information with others. It also discusses barriers in communication. Without the knowledge of how to communicate, caregivers cannot develop trusting relationships with the individuals they care for.
The goal of this course is to educate direct care workers in post-acute care settings on how to use therapeutic communication.
Good communication is vital in promoting trust among caregivers and the individuals they care for. Therapeutic communication involves both verbal and nonverbal messages as well as active listening. This course discusses therapeutic communication and how to effectively exchange information with others. It also discusses barriers in communication. Without the knowledge of how to communicate, caregivers cannot develop trusting relationships with the individuals they care for. The goal of this course is to educate direct care workers in post-acute care settings on how to use therapeutic communication.
Florida Board of Nursing - Certified Nursing Assistants
This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.
This activity is approved for 0.5000 contact hours.
Washington State Department of Social and Health Services (ALL Direct Care Workers)
Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 0.5000 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO2135472
Identify at least three ways to use words and body language to put individuals at ease.
Describe two ways to communicate therapeutically.
Outline:
About This Course
Learning Objectives
Section 2: Communication
Sandra
Remain Sensitive to Feelings of Exposure
Be Mindful of One-Way Communication
Parts of Communication
Review
Barriers to Communication
Perceptions
Improving Communication
Tune in to Your Emotions
Watch Your Voice
Dress the Part
Do Not Get Over-Involved
Do Not Keep Secrets
Review
Summary
Section 3: Conclusion
Course Summary
Course Contributor
References
Kathleen is an SME Writer for the Post-Acute Care team. She has over 36 years of clinical and nursing education. She completed her Bachelor of Science in nursing from Western Governor's University. She has training from the North Carolina Statewide Program for Infection Control and Epidemiology through NCDHHS and the University of North Carolina. Kathleen has worked in long-term care, critical care, acute care, Occupational Health, and nursing education. She recently worked as a Staff Development Coordinator and Infection Control Practitioner in long-term care.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
