Surviving Conflict on the Job
Conflict is a part of life that especially exists in high-stress work environments such as healthcare organizations. Conflict should be an expectation in a dynamic organizational environment that, when handled correctly, can be managed to achieve beneficial outcomes. Constructive conflict can be a motivator for change and growth, a medium for airing problems, and a dynamic force to prevent stagnation. Conflict resolution is considered a necessary element in a healthy work environment and requires good communication and leadership skills.
Conflict is a part of life that especially exists in high-stress work environments such as healthcare organizations. Conflict should be an expectation in a dynamic organizational environment that, when handled correctly, can be managed to achieve beneficial outcomes. Constructive conflict can be a motivator for change and growth, a medium for airing problems, and a dynamic force to prevent stagnation. Conflict resolution is considered a necessary element in a healthy work environment and requires good communication and leadership skills.
American Board of Clinical Chemistry
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 0.50 Nursing Contact Hours after successfully completing this course.
American Society for Clinical Laboratory Science
Relias LLC is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program.
American Society for Clinical Laboratory Science
Relias LLC is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 0.50 contact hours for participating in this course.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 0.50 contact hours for participating in this course.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 0.50 contact hours for participating in this course.
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 0.50 contact hours for participating in this course.
Louisiana Board of Medical Examiners- Clinical Laboratory Personnel
Louisiana Board of Medical Examiners - Clinical Laboratory Personnel (CEBroker Provider #50-290)
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 0.50 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 0.50 contact hours for participating in this course.
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 0.50 contact hours for participating in this course.
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 0.50 contact hours for participating in this course.
Tennessee Medical Laboratory Board
Tennessee Medical Laboratory Board (CEBroker Provider #50-290)
Analyze the dynamics of conflict in the workplace.
Apply conflict resolution strategies to specific situations.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Conflict
What Is Conflict?
Types of Conflict
Common Approaches to Conflict Resolution
Section 3: Resolution
Steps to Mediate and Resolve a Work Conflict
Fitting the Approach to the Situation
Successful Resolution
Section 4: Clinical Vignette
Section 5: Conclusion
Course Summary
Course Contributor
References
Amy Bonadies, RN, BSN has over ten years of nursing experience ranging from medical/surgical units to critical care, all within the acute care setting. She has worked in a variety of specialty areas with her primary focus being in neurological stepdown and intensive care units. She has also worked as a travel nurse, stroke response coordinator, charge nurse, preceptor, clinical coordinator, and supervisor throughout her career. She holds a Bachelor of Science in Nursing degree from Barton College and has spent the last few years of her nursing career supervising and educating nurses in pre and post anesthesia care. Her desire to lead and effectively educate medical professionals has led her to become a SME course writer at Relias.
The target audience for this course is: Clinical Laboratory Personnel; Nurses; in the following settings: Acute Care Facility.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
