Conflict is a part of life that especially exists in high-stress work environments such as healthcare organizations. Conflict should be an expectation in a dynamic organizational environment that, when handled correctly, can be managed to achieve beneficial outcomes. Constructive conflict can be a motivator for change and growth, a medium for airing problems, and a dynamic force to prevent stagnation. Conflict resolution is considered a necessary element in a healthy work environment and requires good communication and leadership skills.
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Georgia Board of Nursing (CEBroker Provider #50-290)
South Carolina Board of Nursing (CEBroker Provider #50-290)
New Mexico Board of Nursing (CEBroker Provider #50-290)
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 0.50 contact hours for participating in this course.
Mississippi Board of Nursing (CEBroker Provider #50-290)
North Dakota Board of Nursing (CEBroker Provider #50-290)
Tennessee Medical Laboratory Board (CEBroker Provider #50-290)
Louisiana Board of Medical Examiners - Clinical Laboratory Personnel (CEBroker Provider #50-290)
Relias LLC is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E. ® Program.
Section 1: Introduction
About This Course
Section 2: Conflict
What Is Conflict?
Types of Conflict
Common Approaches to Conflict Resolution
Section 3: Resolution
Steps to Mediate and Resolve a Work Conflict
Fitting the Approach to the Situation
Section 4: Clinical Vignette
Section 5: Conclusion
Amy Bonadies, RN, BSN has over ten years of nursing experience ranging from medical/surgical units to critical care, all within the acute care setting. She has worked in a variety of specialty areas with her primary focus being in neurological stepdown and intensive care units. She has also worked as a travel nurse, stroke response coordinator, charge nurse, preceptor, clinical coordinator, and supervisor throughout her career. She holds a Bachelor of Science in Nursing degree from Barton College and has spent the last few years of her nursing career supervising and educating nurses in pre and post anesthesia care. Her desire to lead and effectively educate medical professionals has led her to become a SME course writer at Relias.
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