Recognizing and Responding to a Person in Crisis
Hours: 1.50
Professionals responding to individuals who are experiencing a crisis are often challenged by the unpredictable moods; escalating, high-risk behaviors; and deep despair presented by their clients. Without a good framework for understanding crisis dynamics, and an understanding of the essential elements of effective crisis management, serious symptoms might be left unaddressed, exacerbating the crisis. This results in an extremely stressful and high-risk situation for both the client and the professional. This course provides key training for licensed behavioral health professionals on how to recognize when a person is in crisis. You will learn how to effectively help people return to their pre-crisis level of functioning through the use of a task-based model of crisis management. Specific interventions will be described that you can use to stabilize clients who may be impacted by an isolated crisis, as well as those challenged with multiple crises. You will learn how to create a crisis response plan, along with how to use it with clients in a variety of settings. Further, you will explore how to handle situations with individuals who experience recurring crises, those who are hostile and aggressive, and people experiencing a crisis in the context of active substance use. The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, psychology, and social work professionals in health and human services settings with skills for recognizing and effectively responding to a crisis.
Professionals responding to individuals who are experiencing a crisis are often challenged by the unpredictable moods; escalating, high-risk behaviors; and deep despair presented by their clients. Without a good framework for understanding crisis dynamics, and an understanding of the essential elements of effective crisis management, serious symptoms might be left unaddressed, exacerbating the crisis. This results in an extremely stressful and high-risk situation for both the client and the professional. This course provides key training for licensed behavioral health professionals on how to recognize when a person is in crisis. You will learn how to effectively help people return to their pre-crisis level of functioning through the use of a task-based model of crisis management. Specific interventions will be described that you can use to stabilize clients who may be impacted by an isolated crisis, as well as those challenged with multiple crises. You will learn how to create a crisis response plan, along with how to use it with clients in a variety of settings. Further, you will explore how to handle situations with individuals who experience recurring crises, those who are hostile and aggressive, and people experiencing a crisis in the context of active substance use. The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, psychology, and social work professionals in health and human services settings with skills for recognizing and effectively responding to a crisis.
American Psychological Association
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As a Jointly Accredited organization, Relias LLC is approved to offer co-sponsored psychology continuing education by the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA is an associate member of Joint Accreditation for Interprofessional Continuing Education.
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290)
This activity is approved for 1.50 contact hours.
Illinois Professional Counselor/Clinical Counselor
This activity is approved for 1.50 contact hours.
National Board for Certified Counselors
Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 1.7500 contact hours.
Ohio Marriage and Family Therapist Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RTX050401 (CEBroker Provider 50-290)
This activity is approved for 1.50 contact hours
Ohio Professional Counselor Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RCX100502 (CEBroker Provider: 50-290)
This activity is approved for 1.50 contact hours.
Ohio Social Worker Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider #RSX091903 (CEBroker Provider # 50-290)
This activity is approved for 1.50 contact hours.
Oklahoma Licensed Professional Counselors
This activity is approved for 1.50 contact hours.
Oklahoma Licensed Marriage and Family Therapists
This activity is approved for 1.50 contact hours.
Association of Social Work Boards
As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.50 General continuing education credits.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based Online.
New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.50 continuing education hours for participating in this course. This activity is approved for 1.50 contact hours.
Florida Board of Psychology
Florida Board Of Psychology (CEBroker Provider #50-290)
Psychologists will receive 1.0000 hours.
Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor
This activity is approved for 1.50 contact hours.
New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)
Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011
As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
This activity is approved for 1.50 contact hours.
New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)
Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009
As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
This activity is approved for 1.50 contact hours.
South Carolina Board of Social Work Examiners
South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
New York State Education Department, Office of the Professions, State Board of Psychology
NAADAC, The Association for Addiction Professionals
This course has been approved by Relias LLC, as a NAADAC Approved Education Provider, for 1.50 CE. NAADAC Provider #86124, Relias, LLC is responsible for all
aspects of their programming.
Breining Institute for Registered Addiction Specialists
This activity is approved for 1.50 contact hours.
California Consortium of Addiction Programs and Professionals
Provider approved by CCAPP, Provider number 1S-06-729-0220 for 1.50 CEH's
Missouri Credentialing Board
This activity is approved for 1.50 contact hours.
California Association of DUI Treatment Programs
Ohio Chemical Dependency Professionals Board
Ohio Chemical Dependency Professionals Board (CEBroker Provider #50-290)
This activity is approved for 1.50 contact hours.
Content Area: C4
Illinois Alcohol and Drug Abuse Professional Certification Association
Categories Counselor I or II, Preventionist I or II, CARS I or II, CODP I or II, PCGC II, CCJP II, CAAP I, CRSS I or II, CPRS I or II, MAATP I or II, NCRS II, CFPP II, CVSS II
This activity is approved for 1.50 contact hours.
National Alliance for Direct Support Professionals
This activity is approved for 1.50 contact hours.
Mississippi Board of Examiners for Social Workers/Marriage & Family Therapists
This activity is approved for 1.5000 contact hours.
Kentucky Board of Licensure of Marriage and Family Therapists
This activity is approved for 1.50 contact hours.
California Association of Alcohol and Drug Educators
Relias Learning is an approved provider of Continuing Education. Provider number: CP40 910 H 0318 for 1.50 CEHs.
Minnesota Board of Marriage and Family Therapy
This activity is approved for 1.50 contact hours.
Clinical supervision courses may only be used to satisfy CE requirements for individuals who are already Board-Approved Supervisors. They may not be used to meet the 30 hour requirement found in minn. Rule 5300.0160.
Connecticut Certification Board
This activity is approved for 1.50 contact hours.
North Dakota Marriage and Family Therapist Licensing Board
This course has been approved by the North Dakota Marriage and Family Therapy Licensure Board for 1.50 hours of CEU credit.
Oklahoma Board of Licensed Alcohol and Drug Counselors
Commission for Case Manager Certification
This program has been pre-approved by The Commission for Case Manager Certification to provide 1.2500 hours of continuing education credit to CCM® board certified case managers.
Michigan Certification Board for Addiction Professionals
Education hours MCBAP-R
This activity is approved for 1.50 contact hours.
Louisiana Addictive Disorder Regulatory Authority
This activity is approved for 1.50 contact hours.
Discuss how a crisis develops and moves through five phases.
Indicate the major elements of effective crisis management and the appropriate details to include in a crisis response plan.
Apply at least three specific crisis management techniques to help a person return to their pre-crisis level of functioning.
Recall how to adapt crisis management techniques for special populations.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Recognizing a Crisis
What Is a Crisis?
How Does a Crisis Develop?
Types of Precipitating Events
How Serious Is the Crisis?
When Is a Crisis an Emergency?
Crisis as a Process
Review
Summary
Section 3: Elements of Effective Crisis Management
What Are the Goals of Crisis Intervention?
General Response Guidelines
Trauma-Informed Care
Cultural Competence and Crisis Management
Task-Based Crisis Management
Overview of Continuous Tasks
Continuous Tasks: Assessment
Continuous Tasks: Safety
Continuous Tasks: Support
Overview of Focused Tasks
Focused Tasks: Make Contact
Focused Tasks: Re-establish Control
Focused Tasks: Define the Crisis or Problem
Focused Tasks: Follow Up
Review
Summary
Section 4: Specific Crisis Management Techniques
Validating
Examples of Validation
Verbal De-escalation Steps
Key Elements of Effective Verbal De-escalation
Grounding
Self-Regulation
Improving Problem-Solving Skills
Review
Summary
Section 5: Developing Crisis Response Plans
Safety First
What Is a Crisis Response Plan?
Elements of a Crisis Response Plan
What a Crisis Response Plan Is Not
Review
Summary
Section 6: Crisis Prevention Strategies for Special Circumstances
Tools for People Who Experience Frequent Crises
Longer-Term Approaches for Preventing Recurring Crises
Managing Agitation and Hostility
A Note on Medication and Restraints
Clients in Recovery
Managing a Crisis When Active Substance Use is Involved
Review
Summary
Section 7: Conclusion
Course Summary
Course Contributor
Resources
References
Congratulations!
Monique Kahn, Psy.D. received her doctoral degree in Clinical Psychology from Nova Southeastern University in Florida. She completed a pre-doctoral internship at Spokane Mental Health in Washington, which included specialty rotations in behavioral medicine and time-limited psychotherapies. She is licensed as a psychologist in Maine, where she was in private practice for 14 years, providing services to adult clients with varied presenting issues, but with particular emphasis on the treatment of anxiety disorders, the relationship between psychosocial stress and illness, insomnia, and coping with chronic illness. She has taught in the undergraduate psychology program at Husson University in Maine. In addition, she has worked as a content writer and psychology subject matter expert for several major educational publishing firms. She joined Relias as a clinical content writer and subject matter expert in 2016.
The target audience for this course is: Entry level Psychologists; Intermediate level Alcohol and Drug Counselors; Intermediate level Marriage and Family Therapists; Intermediate level Professional Counselors; Intermediate level Social Workers; in the following settings: Health and Human Services.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
