Preventing and De-escalating Crisis Situations
Behavioral health professionals may encounter a client experiencing agitation or displaying hostile behavior at some point in their career. De-escalation is a set of approaches and techniques used to assist clients in self-calming to avoid incidents of harm to self, others, or property. Professionals should understand escalation and physiological responses to threats. After determining the risk of escalation, providers can use various aspects of verbal communication such as tone and pitch, and nonverbal communication skills to defuse potentially hostile situations and apply the least restrictive interventions.
Behavioral health professionals may encounter a client experiencing agitation or displaying hostile behavior at some point in their career. De-escalation is a set of approaches and techniques used to assist clients in self-calming to avoid incidents of harm to self, others, or property. Professionals should understand escalation and physiological responses to threats. After determining the risk of escalation, providers can use various aspects of verbal communication such as tone and pitch, and nonverbal communication skills to defuse potentially hostile situations and apply the least restrictive interventions.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 1.25 Nursing Contact Hours after successfully completing this course.
American Psychological Association
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As a Jointly Accredited organization, Relias LLC is approved to offer co-sponsored psychology continuing education by the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA is an associate member of Joint Accreditation for Interprofessional Continuing Education.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
Association of Social Work Boards
As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.25 Clinical continuing education credits.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based Online.
Breining Institute for Registered Addiction Specialists
This activity is approved for 1.25 contact hours.
California Association of Alcohol and Drug Educators
Relias Learning is an approved provider of Continuing Education. Provider number: CP40 910 H 0318 for 1.25 CEHs.
California Association of DUI Treatment Programs
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.25 contact hours for participating in this course.
California Consortium of Addiction Programs and Professionals
Provider approved by CCAPP, Provider number 1S-06-729-0220 for 1.25 CEH's
Commission for Case Manager Certification
This program has been pre-approved by The Commission for Case Manager Certification to provide 1.0000 hours of continuing education credit to CCM® board certified case managers.
Connecticut Certification Board
This activity is approved for 1.25 contact hours.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.2000 contact hours for participating in this course.
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290)
This activity is approved for 1.25 contact hours.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.0000 contact hours for participating in this course.
Florida Board of Nursing - Certified Nursing Assistants
This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.
This activity is approved for 1.0000 contact hours.
Florida Board of Psychology
Florida Board Of Psychology (CEBroker Provider #50-290)
Psychologists will receive 1.5000 hours.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor
This activity is approved for 1.25 contact hours.
Illinois Professional Counselor/Clinical Counselor
This activity is approved for 1.25 contact hours.
Kansas State Board of Nursing
Kansas State Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Kentucky Board of Licensed Professional Counselors
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Louisiana Addictive Disorder Regulatory Authority
This activity is approved for 1.25 contact hours.
Louisiana State Board Of Medical Examiners - Midwifery
Louisiana State Board Of Medical Examiners - Midwifery (CEBroker Provider #50-290)
Midwives will receive 1.25 contact hours for participating in this course.
Michigan Board of Nursing
Michigan Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Michigan Board of Psychology
Michigan Board of Psychology (CEBroker Provider #50-290)
Michigan Board of Social Work
Michigan Board of Social Work (CEBroker Provider # 50-290)
This activity is approved for 1.25 contact hours.
Michigan Certification Board for Addiction Professionals
Education hours MCBAP-R
This activity is approved for 1.25 contact hours.
Minnesota Board of Marriage and Family Therapy
This activity is approved for 1.25 contact hours.
Clinical supervision courses may only be used to satisfy CE requirements for individuals who are already Board-Approved Supervisors. They may not be used to meet the 30 hour requirement found in minn. Rule 5300.0160.
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Missouri Credentialing Board
This activity is approved for 1.25 contact hours.
NAADAC, The Association for Addiction Professionals
This course has been approved by Relias LLC, as a NAADAC Approved Education Provider, for 1.25 CE. NAADAC Provider #86124, Relias, LLC is responsible for all
aspects of their programming.
National Board for Certified Counselors
Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 1.2500 contact hours.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
New Mexico Certified Nurse Midwives and Licensed Midwives
New Mexico Certified Nurse Midwives and Licensed Midwives (CEBroker Provider #50-290)
Midwives will receive 1.25 contact hours for participating in this course.
New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.25 continuing education hours for participating in this course. This activity is approved for 1.25 contact hours.
New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)
Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009
As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
This activity is approved for 1.25 contact hours.
New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)
Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011
As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
This activity is approved for 1.25 contact hours.
New York State Education Department, Office of the Professions, State Board of Psychology
North Carolina Psychology Board
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
North Dakota Board of Social Work Examiners
North Dakota Board of Social Work Examiners (CEBroker Provider # 50-290)
This activity is approved for 1.25 contact hours.
Ohio Chemical Dependency Professionals Board
Ohio Chemical Dependency Professionals Board (CEBroker Provider #50-290)
This activity is approved for 1.25 contact hours.
Content Area: C7
Ohio Marriage and Family Therapist Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RTX050401 (CEBroker Provider 50-290)
This activity is approved for 1.25 contact hours
Ohio Professional Counselor Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RCX100502 (CEBroker Provider: 50-290)
This activity is approved for 1.25 contact hours.
Ohio Social Worker Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider #RSX091903 (CEBroker Provider # 50-290)
This activity is approved for 1.25 contact hours.
Oklahoma Licensed Marriage and Family Therapists
This activity is approved for 1.25 contact hours.
Oklahoma Licensed Professional Counselors
This activity is approved for 1.25 contact hours.
South Carolina Board of Examiners for Licensure of Professional Counselors and Therapists
South Carolina Board of Examiners for Licensure of Professional Counselors and Therapists (CEBroker Provider #50-290)
South Carolina Board of Examiners in Psychology
South Carolina Board of Examiners in Psychology (CEBroker Provider #50-290)
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
South Carolina Board of Social Work Examiners
South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
Tennessee Board of Social Workers
West Virginia Board of Examiners in Counseling
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
West Virginia Board of Social Work
West Virginia Board of Social Work (CEBroker Provider #50-290)
Wyoming Board of Nursing
Wyoming Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.2000 contact hours for participating in this course.
Wyoming Board of Psychology
Wyoming Board of Psychology (CEBroker Provider #50-290)
Describe what de-escalation is and why it is important.
Explain how to use de-escalation to prevent a crisis from developing.
Indicate specific approaches you can use during a crisis to help individuals return to pre-crisis levels of functioning and prevent harm.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Overview
What is De-escalation?
Review
Summary
Section 3: Escalation and Risk
Understanding Escalation
Review
Summary
Section 4: Prevention of Escalation
Prior to Using De-escalation
Review
Summary
Section 5: De-escalation Approaches
What Is Effective?
Review
Summary
Section 6: Conclusion
Course Summary
Course Contributor
Resources
References
Subject Matter Expert: Amanda Gayle, Ph.D.
Amanda Gayle received her Ph.D. in Counseling Psychology from the University of Tennessee. She completed a pre-doctoral internship at the University of Georgia in the Counseling and Testing Center. She also completed a post-doctoral fellowship at Duke University Medical Center in the Occupational Health Department working in both the internal and external employee assistance programs. She is licensed in North Carolina where she was in private practice for 15 years serving primarily adults in individual and couples counseling with many presenting issues. Her focus was on cognitive behavioral therapy to treat anxiety, mood disorders, grief, relationship difficulties, stress management, self-esteem, and parenting. She joined Relias as a subject matter expert writer for behavioral health in 2021.
The target audience for this course is: Alcohol and Drug Counselors; Case Managers; Marriage and Family Therapists; Nurses; Professional Counselors; Psychologists; Social Workers; in the following settings: Health and Human Services.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
