Managing Workplace Communication Challenges
Hours: 1.00
When communicating therapeutically with patients, most healthcare professionals are skillful and confident. Conversely, when an angry patient or colleague confronts you, communicating effectively may become an unexpected challenge.
The goal of this course is to equip healthcare personnel in acute care facilities with knowledge of strategies for overcoming workplace communication challenges.
When communicating therapeutically with patients, most healthcare professionals are skillful and confident. Conversely, when an angry patient or colleague confronts you, communicating effectively may become an unexpected challenge. The goal of this course is to equip healthcare personnel in acute care facilities with knowledge of strategies for overcoming workplace communication challenges.
Commission on Dietetic Registration
As a Jointly Accredited organization, Relias LLC is accredited to offer dietetic continuing education by the Commission on Dietetic Registration (CDR). The CDR is an associate member of Joint Accreditation for Interprofessional Continuing Education.
Florida Council of Dietetics and Nutrition
Florida Council of Dietetics and Nutrition (CEBroker Provider #50-290)
This course is approved for 1.00 contact hours.
Mississippi State Department of Health Bureau of Professional Licensure Dietitians
Mississippi State Department of Health Bureau of Professional Licensure Dietitians (CEBroker Provider 50-290)
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 1.00 Nursing Contact Hours after successfully completing this course.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Kansas Department of Aging and Disability Services (Dietary)
Approved for 1.00 continuing education clock hours for Kansas licensed dietitians by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-D1058. This activity is approved for 1.00 contact hours.
Certified Health Education Specialist
Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.00 total Category I continuing education contact hours.
American Association of Medical Assistants
This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.00 general continuing education unit(s) (approval Clinical, General). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.
Commission for Case Manager Certification
This program has been pre-approved by The Commission for Case Manager Certification to provide 1.00 hours of continuing education credit to CCM® board certified case managers.
Certified Health Education Specialist
Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0000 total Category I continuing education contact hours.
Identify the four primary communication styles, their influencing factors on communication, and penalties of ineffective communication.
Recognize how unconscious bias can affect interprofessional communication and ways to manage it.
Recall strategies to refuse unreasonable requests and how to communicate with an angry or distressed person.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Your Style Makes a Difference
Your Style Makes a Difference
Penalties of Ineffective Communication
Influencing Factors on Communication
Managing Unconscious Bias in Communication
Section 3: The Respectful Refusal
Jack's Predicament
Section 4: Dealing With Anger and Distress
Stress in the Workplace
Managing a Distressed Individual in the Workplace
What to Do in the Moment
Effective Listening
How to Handle Conflicts with Superiors
Review
Section 5: Clinical Vignette
Intense Day on the Unit
Section 6: Conclusion
Course Summary
Course Contributor(
References
Instructor: Andrea Powell, RN, BSN
Andrea Powell, RN, BSN is a SME writer for Relias with a focus on acute care. She has over 11 years of clinical nursing experience, spanning across multiple nursing specialties. Her primary focus has been in critical care, with an affinity to surgical nursing. She also has experience in intraoperative nursing and post-anesthesia care. Andrea has served as a clinical team leader, preceptor and charge nurse to colleagues throughout her nursing career. She has a passion for the education of healthcare professionals and an aspiration for excellence in the healthcare delivery system.
The target audience for this course is: Certified Medical Assistants; Health Educators; Level I level Dietitians; Nurses; in the following settings: Acute Care Facility.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
