When communicating therapeutically with patients, most healthcare professionals are skillful and confident. Conversely, when an angry patient or colleague confronts you, communicating effectively may become an unexpected challenge.
The goal of this course is to equip healthcare personnel in acute care facilities with knowledge of strategies for overcoming workplace communication challenges.
When communicating therapeutically with patients, most healthcare professionals are skillful and confident. Conversely, when an angry patient or colleague confronts you, communicating effectively may become an unexpected challenge. The goal of this course is to equip healthcare personnel in acute care facilities with knowledge of strategies for overcoming workplace communication challenges.
As a Jointly Accredited organization, Relias LLC is accredited to offer dietetic continuing education by the Commission on Dietetic Registration (CDR). The CDR is an associate member of Joint Accreditation for Interprofessional Continuing Education.
Florida Council of Dietetics and Nutrition (CEBroker Provider #50-290)
Mississippi State Department of Health Bureau of Professional Licensure Dietitians (CEBroker Provider 50-290)
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Florida Board of Nursing (CEBroker Provider #50-290)
Georgia Board of Nursing (CEBroker Provider #50-290)
South Carolina Board of Nursing (CEBroker Provider #50-290)
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
New Mexico Board of Nursing (CEBroker Provider #50-290)
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Mississippi Board of Nursing (CEBroker Provider #50-290)
North Dakota Board of Nursing (CEBroker Provider #50-290)
Approved for 1.00 continuing education clock hours for Kansas licensed dietitians by the Kansas Department of Aging and Disability. Long Term Sponsorship number LTS-D1058. This activity is approved for 1.00 contact hours.
Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.00 total Category I continuing education contact hours.
This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.00 general continuing education unit(s) (approval Clinical, General). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.
This program has been pre-approved by The Commission for Case Manager Certification to provide 1.00 hours of continuing education credit to CCM® board certified case managers.
Sponsored by Relias LLC, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1.0000 total Category I continuing education contact hours.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Your Style Makes a Difference
Your Style Makes a Difference
Penalties of Ineffective Communication
Influencing Factors on Communication
Managing Unconscious Bias in Communication
Section 3: The Respectful Refusal
Jack's Predicament
Section 4: Dealing With Anger and Distress
Stress in the Workplace
Managing a Distressed Individual in the Workplace
What to Do in the Moment
Effective Listening
How to Handle Conflicts with Superiors
Review
Section 5: Clinical Vignette
Intense Day on the Unit
Section 6: Conclusion
Course Summary
Course Contributor(
References
Andrea Powell, RN, BSN is a SME writer for Relias with a focus on acute care. She has over 11 years of clinical nursing experience, spanning across multiple nursing specialties. Her primary focus has been in critical care, with an affinity to surgical nursing. She also has experience in intraoperative nursing and post-anesthesia care. Andrea has served as a clinical team leader, preceptor and charge nurse to colleagues throughout her nursing career. She has a passion for the education of healthcare professionals and an aspiration for excellence in the healthcare delivery system.
Disclosure: Andrea Powell, RN, BSN has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.
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