Improving Practice in the Delivery of Telehealth
Telehealth is an effective and fast-growing service delivery option in behavioral healthcare. Innovative solutions continue to improve the sustainability and advancement of delivering behavioral healthcare via telehealth. As a behavioral health provider, you must continue to enhance your telehealth skills to improve practice efficiency and client outcomes.
Throughout this course, you will gain knowledge about common challenges encountered during telehealth appointments and learn ways to overcome those challenges. You also will learn about effective techniques to communicate, interact, build rapport, and engage with your clients via telehealth. The course will also explore how to improve clinical effectiveness and client outcomes through the use of telehealth within integrated care. Information and vignettes will be blended to offer practical strategies that you can apply in your own setting to use telehealth for adults with behavioral health issues.
The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, psychology, and social work professionals in health and human services with information on effective strategies and techniques to improve their practice in the delivery of telehealth.
Telehealth is an effective and fast-growing service delivery option in behavioral healthcare. Innovative solutions continue to improve the sustainability and advancement of delivering behavioral healthcare via telehealth. As a behavioral health provider, you must continue to enhance your telehealth skills to improve practice efficiency and client outcomes. Throughout this course, you will gain knowledge about common challenges encountered during telehealth appointments and learn ways to overcome those challenges. You also will learn about effective techniques to communicate, interact, build rapport, and engage with your clients via telehealth. The course will also explore how to improve clinical effectiveness and client outcomes through the use of telehealth within integrated care. Information and vignettes will be blended to offer practical strategies that you can apply in your own setting to use telehealth for adults with behavioral health issues. The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, psychology, and social work professionals in health and human services with information on effective strategies and techniques to improve their practice in the delivery of telehealth.
Alcohol & Drug Abuse Certification Board of Georgia
This activity is approved for 1.00 contact hours.
American Psychological Association
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As a Jointly Accredited organization, Relias LLC is approved to offer co-sponsored psychology continuing education by the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA is an associate member of Joint Accreditation for Interprofessional Continuing Education.
Association of Social Work Boards
As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.00 General continuing education credits.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based Online.
Breining Institute for Registered Addiction Specialists
This activity is approved for 1.00 contact hours.
California Association of Alcohol and Drug Educators
Relias Learning is an approved provider of Continuing Education. Provider number: CP40 910 H 0318 for 1.00 CEHs.
California Association of DUI Treatment Programs
California Consortium of Addiction Programs and Professionals
Provider approved by CCAPP, Provider number 1S-06-729-0220 for 1.00 CEH's
Connecticut Certification Board
This activity is approved for 1.00 contact hours.
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290)
This activity is approved for 1.00 contact hours.
Florida Board of Psychology
Florida Board Of Psychology (CEBroker Provider #50-290)
Psychologists will receive 1.00 hours.
Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor
This activity is approved for 1.00 contact hours.
Illinois Professional Counselor/Clinical Counselor
This activity is approved for 1.00 contact hours.
Louisiana Addictive Disorder Regulatory Authority
This activity is approved for 1.00 contact hours.
Michigan Certification Board for Addiction Professionals
Education hours MCBAP-R
This activity is approved for 1.00 contact hours.
Missouri Credentialing Board
This activity is approved for 1.00 contact hours.
NAADAC, The Association for Addiction Professionals
This course has been approved by Relias LLC, as a NAADAC Approved Education Provider, for 1.00 CE. NAADAC Provider #86124, Relias, LLC is responsible for all
aspects of their programming.
National Board for Certified Counselors
Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 1.00 contact hours.
New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.00 continuing education hours for participating in this course. This activity is approved for 1.00 contact hours.
New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)
Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009
As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
This activity is approved for 1.00 contact hours.
New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)
Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011
As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
This activity is approved for 1.00 contact hours.
New York State Education Department, Office of the Professions, State Board of Psychology
Ohio Marriage and Family Therapist Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RTX050401 (CEBroker Provider 50-290)
This activity is approved for 1.00 contact hours
Ohio Professional Counselor Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RCX100502 (CEBroker Provider: 50-290)
This activity is approved for 1.00 contact hours.
Ohio Social Worker Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider #RSX091903 (CEBroker Provider # 50-290)
This activity is approved for 1.00 contact hours.
Oklahoma Licensed Marriage and Family Therapists
This activity is approved for 1.00 contact hours.
Oklahoma Licensed Professional Counselors
This activity is approved for 1.00 contact hours.
South Carolina Board of Social Work Examiners
South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
Identify common challenges encountered during telehealth appointments and ways to overcome them.
Select effective communication and presentation techniques for providers to build rapport and engage with clients via telehealth.
List at least three ways using telehealth within an integrated care model can improve the efficiencies and client outcomes in behavioral healthcare.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Telehealth Challenges
Meet Jason and Beth
Using Telehealth for Behavioral Healthcare
Common Telehealth Challenges
Overcoming Technical Barriers
Overcoming Behavioral Barriers
Overcoming Economic Barriers
Overcoming Operational Barriers
Review
Summary
Section 3: Effective Communication and Presentation Techniques for Telehealth Providers
Building Rapport
Essential Components of Building Rapport
Practical Tips for Building Rapport via Telehealth
Strategies to Engage Clients via Telehealth
Other Considerations When Engaging Clients Via Telehealth
Additional Guidelines for Providers
Meet Jade
Review
Summary
Section 4: Integrated Care and Telehealth
Meet Patrick
Integrated Behavioral Healthcare
Benefits of Integrated Care Via Telehealth
Improving Efficiency and Client Outcomes
Tips for Entering into Integrated Care
Review
Summary
Section 7: Conclusion
Course Summary
Course Contributors
Resources
References
Bryn Davis received a Bachelor of Arts in Psychology & Sociology from the University of Virginia and a Master of Education in Clinical Mental Health Counseling from Lynchburg College. She is a Licensed Professional Counselor in Virginia and a Licensed Clinical Mental Health Counselor in North Carolina. She also holds a national certification as a Master Addiction Counselor (MAC) through NAADAC, the Association for Addiction Professionals. Additionally, she is certified as a Clinical Telemental Health Provider. Prior to joining Relias in 2020, she served as Clinical Director of a community mental health agency, developed an intensive treatment program for individuals diagnosed with substance use disorders, and provided outpatient counseling focused on trauma-informed care.
The target audience for this course is: Beginner level Social Workers; Entry level Alcohol and Drug Counselors; Entry level Marriage and Family Therapists; Entry level Professional Counselors; Entry level Psychologists; in the following settings: Health and Human Services.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
