Essentials of Communication: Communication Effectiveness
Hours: 1.00
In this communication effectiveness course, you will explore how understanding your own and other people’s communication styles will positively impact your interactions and increase your effectiveness as a manager. You will learn how to identify your own communication style which will help you adapt to the styles of other people. You will examine the pros and cons of each style so that you are able to work more effectively with your team. You will also learn techniques for adapting to different communication styles. Not only will you gain awareness of your own style, you will be able to assess the style of your team members and create an action plan for more effective communication. This course will use a blend of experiential exercises, instructive information, and self-study to provide the tips, tools, and techniques you need to increase your effectiveness.
In this communication effectiveness course, you will explore how understanding your own and other people’s communication styles will positively impact your interactions and increase your effectiveness as a manager. You will learn how to identify your own communication style which will help you adapt to the styles of other people. You will examine the pros and cons of each style so that you are able to work more effectively with your team. You will also learn techniques for adapting to different communication styles. Not only will you gain awareness of your own style, you will be able to assess the style of your team members and create an action plan for more effective communication. This course will use a blend of experiential exercises, instructive information, and self-study to provide the tips, tools, and techniques you need to increase your effectiveness.
Texas Health and Human Services Commission
Texas HHSC has determined that Relias' submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH), Licensed and Certified Home Health (L&CHH), Personal Assistance Services (PAS), Hospice. Texas HHSC also recognizes Relias provides continuing education for administrators and alternate administrators. This activity is approved for 1.0000 contact hours.
National Alliance for Direct Support Professionals
This activity is approved for 1.00 contact hours.
National Alliance for Direct Support Professional Frontline Supervisor Training
Association of Nutrition and Foodservice Professionals
This program is approved for 1.00 hours by the Dietary Managers Association. Approval code 166321.
Human Resources Certification Institute
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
SHRM Preferred Provider
This course is approved for 1.00 contact hours.
Association of Nutrition and Foodservice Professionals
This program is approved for 1.0000 hours by the Dietary Managers Association. Approval code 166321.
Human Resources Certification Institute
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
Discover your communication style and how it may help or hinder your conversations.
Recognize the communication patterns of others and become better at adapting to others’ communication styles.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Communication Styles
Meet Andrea
Understanding Communication Styles
Communication Pace: Fast vs. Moderate
Pros and Cons
Communication Orientation: Task vs. People
Review
Summary
Section 3: Adapting to Other People’s Communication Styles
Andrea’s Team
Assessing Your Team’s Communication Styles
Section 4: Conclusion
Summary
Course Contributor
References
Congratulations!
Expert Reviewer: David A. Winter, MBA, SPHR, SHRM-SP
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.
The target audience for this course is: Introductory level Human Resource Professional; in the following settings: All Healthcare Settings.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
