In this communication effectiveness course, you will explore how understanding your own and other people’s communication styles will positively impact your interactions and increase your effectiveness as a manager. You will learn how to identify your own communication style which will help you adapt to the styles of other people. You will examine the pros and cons of each style so that you are able to work more effectively with your team. You will also learn techniques for adapting to different communication styles. Not only will you gain awareness of your own style, you will be able to assess the style of your team members and create an action plan for more effective communication. This course will use a blend of experiential exercises, instructive information, and self-study to provide the tips, tools, and techniques you need to increase your effectiveness.
In this communication effectiveness course, you will explore how understanding your own and other people’s communication styles will positively impact your interactions and increase your effectiveness as a manager. You will learn how to identify your own communication style which will help you adapt to the styles of other people. You will examine the pros and cons of each style so that you are able to work more effectively with your team. You will also learn techniques for adapting to different communication styles. Not only will you gain awareness of your own style, you will be able to assess the style of your team members and create an action plan for more effective communication. This course will use a blend of experiential exercises, instructive information, and self-study to provide the tips, tools, and techniques you need to increase your effectiveness.
Texas HHSC has determined that Relias' submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH), Licensed and Certified Home Health (L&CHH), Personal Assistance Services (PAS), Hospice. Texas HHSC also recognizes Relias provides continuing education for administrators and alternate administrators. This activity is approved for 1.0000 contact hours.
This activity is approved for 1.00 contact hours.
This program is approved for 1.00 hours by the Dietary Managers Association. Approval code 166321.
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
This course is approved for 1.00 contact hours.
This program is approved for 1.0000 hours by the Dietary Managers Association. Approval code 166321.
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Communication Styles
Meet Andrea
Understanding Communication Styles
Communication Pace: Fast vs. Moderate
Pros and Cons
Communication Orientation: Task vs. People
Review
Summary
Section 3: Adapting to Other People’s Communication Styles
Andrea’s Team
Assessing Your Team’s Communication Styles
Section 4: Conclusion
Summary
Course Contributor
References
Congratulations!
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.
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