Working cross-culturally requires you to appreciate the impact cultural differences have on interpersonal communication. Transcultural healthcare workers are sensitive to these differences and strive to determine the most appropriate and effective ways to interact with diverse colleagues. When you communicate and collaborate productively with your colleagues, you are much more likely to deliver culturally relevant care to your patients and improve the overall patient experience. The goal of this course is to educate healthcare workers on cultural etiquette to facilitate positive communication and interactions between culturally diverse members of the healthcare team.
This program has been granted prior approval by the American Association of Medical Assistants (AAMA) for 1.00 general continuing education unit(s) (approval General). Granting approval in no way constitutes endorsement by the AAMA of the program content or the program provider.
Section 1: Introduction
About This Course
Section 2: Culturally Competent Communication
Working with Colleagues with Multicultural Backgrounds
Culture and Cultural Competence
Generalizations vs. Stereotypes
Attitudes Toward Politeness
Formal vs. Informal Communication
Direct vs. Indirect Communication
Section 3: Non-Verbal Communication
Kiss on the Cheek
Nice to Meet You
My Space or Ours?
Time: Fixed or Flexible
A Faux Pas: Now What?
Section 4: Clinical Vignette
Section 5: Conclusion
Jennifer Moore, RN-BC, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the Director of Curriculum Design & Research for Relias. Within this position, her responsibility is to oversee the development of online training modules across the healthcare continuum. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, leadership, management, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI).
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