Crisis Management Approaches for Telehealth Services
Telehealth became more widespread during the COVID-19 pandemic (Institute for Healthcare Improvement [IHI], 2021). Also, during the pandemic, people experienced higher rates of behavioral health symptoms, such as anxiety, depression, substance use, and suicidal ideation (Czeisler et al., 2020).
Preparing for, managing, and following up around a behavioral health crisis via telehealth is a new skillset for many behavioral health professionals who were not using telehealth prior to the COVID-19 pandemic. Behavioral health organizations across the country had to quickly pivot in the face of pandemic shutdowns to minimize disruption of care to their clients.
Many organizations will continue to use telehealth even after the pandemic restrictions have been lifted. Clinicians and organizations need to know how to manage crises over telehealth.
The goal of this course is to provide addictions, behavioral health counseling, case and care management, marriage and family therapy, nursing, psychology, and social work professionals working in health and human services settings with education around effectively planning for, intervening in, and following up after crisis situations via telehealth.
Telehealth became more widespread during the COVID-19 pandemic (Institute for Healthcare Improvement [IHI], 2021). Also, during the pandemic, people experienced higher rates of behavioral health symptoms, such as anxiety, depression, substance use, and suicidal ideation (Czeisler et al., 2020).
Preparing for, managing, and following up around a behavioral health crisis via telehealth is a new skillset for many behavioral health professionals who were not using telehealth prior to the COVID-19 pandemic. Behavioral health organizations across the country had to quickly pivot in the face of pandemic shutdowns to minimize disruption of care to their clients. Many organizations will continue to use telehealth even after the pandemic restrictions have been lifted. Clinicians and organizations need to know how to manage crises over telehealth. The goal of this course is to provide addictions, behavioral health counseling, case and care management, marriage and family therapy, nursing, psychology, and social work professionals working in health and human services settings with education around effectively planning for, intervening in, and following up after crisis situations via telehealth.
Alcohol & Drug Abuse Certification Board of Georgia
This activity is approved for 1.00 contact hours.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 1.00 Nursing Contact Hours after successfully completing this course.
American Psychological Association
.jpg)
As a Jointly Accredited organization, Relias LLC is approved to offer co-sponsored psychology continuing education by the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA is an associate member of Joint Accreditation for Interprofessional Continuing Education.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Association of Social Work Boards
As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.00 Clinical continuing education credits.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based Online.
Breining Institute for Registered Addiction Specialists
This activity is approved for 1.00 contact hours.
California Association of Alcohol and Drug Educators
Relias Learning is an approved provider of Continuing Education. Provider number: CP40 910 H 0318 for 1.00 CEHs.
California Association of DUI Treatment Programs
California Consortium of Addiction Programs and Professionals
Provider approved by CCAPP, Provider number 1S-06-729-0220 for 1.00 CEH's
Canadian Addiction Counsellors Certification Federation
Commission for Case Manager Certification
This program has been pre-approved by The Commission for Case Manager Certification to provide 1.0000 hours of continuing education credit to CCM® board certified case managers.
Connecticut Certification Board
This activity is approved for 1.00 contact hours.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290)
This activity is approved for 1.00 contact hours.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Florida Board of Psychology
Florida Board Of Psychology (CEBroker Provider #50-290)
Psychologists will receive 1.00 hours.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor
This activity is approved for 1.00 contact hours.
Illinois Professional Counselor/Clinical Counselor
This activity is approved for 1.00 contact hours.
Kansas State Board of Nursing
Kansas State Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Kentucky Board of Licensed Professional Counselors
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Louisiana Addictive Disorder Regulatory Authority
This activity is approved for 1.00 contact hours.
Michigan Board of Nursing
Michigan Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Michigan Board of Psychology
Michigan Board of Psychology (CEBroker Provider #50-290)
Michigan Certification Board for Addiction Professionals
Education hours MCBAP-R
This activity is approved for 1.00 contact hours.
Mississippi Board of Examiners for Social Workers/Marriage & Family Therapists
This activity is approved for 1.00 contact hours.
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Missouri Credentialing Board
This activity is approved for 1.00 contact hours.
NAADAC, The Association for Addiction Professionals
This course has been approved by Relias LLC, as a NAADAC Approved Education Provider, for 1.00 CE. NAADAC Provider #86124, Relias, LLC is responsible for all
aspects of their programming.
National Academy of Certified Care Managers
Relias,LLC is approved by the National Academy of Certified Care Managers (NACCM) as a continuing education provider, #18-502RA.
This activity approved for 1.00 CMC contact hours
National Board for Certified Counselors
Relias, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.6110. Programs that do not qualify for NBCC credit are clearly identified. Relias , LLC is solely responsible for all aspects of the programs. This activity is approved for 1.00 contact hours.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.00 continuing education hours for participating in this course. This activity is approved for 1.00 contact hours.
New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Marriage and Family Therapists (MFT)
Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for Licensed Marriage and Family Therapists. #MFT-0009
As a provider of online, asynchronous education, some courses offered by Relias are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
This activity is approved for 1.00 contact hours.
New York State Education Department, Office of the Professions, State Board for Mental Health Practitioners, Mental Health Counselors (MHC)
Relias, LLC, is recognized by New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0011
As a provider of online, asynchronous education, some courses offered by Relias, LLC are considered "self-study". The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
This activity is approved for 1.00 contact hours.
New York State Education Department, Office of the Professions, State Board of Psychology
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Ohio Chemical Dependency Professionals Board
Ohio Chemical Dependency Professionals Board (CEBroker Provider #50-290)
This activity is approved for 1.00 contact hours.
Content Area: C8
Ohio Marriage and Family Therapist Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RTX050401 (CEBroker Provider 50-290)
This activity is approved for 1.00 contact hours
Ohio Professional Counselor Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
Provider # RCX100502 (CEBroker Provider: 50-290)
This activity is approved for 1.00 contact hours.
Ohio Social Worker Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board Provider #RSX091903 (CEBroker Provider # 50-290)
This activity is approved for 1.00 contact hours.
Oklahoma Board of Licensed Alcohol and Drug Counselors
Oklahoma Licensed Marriage and Family Therapists
This activity is approved for 1.00 contact hours.
Oklahoma Licensed Professional Counselors
This activity is approved for 1.00 contact hours.
South Carolina Board of Examiners for Licensure of Professional Counselors and Therapists
South Carolina Board of Examiners for Licensure of Professional Counselors and Therapists (CEBroker Provider #50-290)
South Carolina Board of Examiners in Psychology
South Carolina Board of Examiners in Psychology (CEBroker Provider #50-290)
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
South Carolina Board of Social Work Examiners
South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
Tennessee Board of Social Workers
West Virginia Board of Examiners in Counseling
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
West Virginia Board of Social Work
West Virginia Board of Social Work (CEBroker Provider #50-290)
Wyoming Board of Nursing
Wyoming Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Wyoming Board of Psychology
Wyoming Board of Psychology (CEBroker Provider #50-290)
Identify steps you should take to proactively ensure your client’s safety in the event that a crisis emerges when providing telehealth services.
Indicate three key strategies you can use to intervene to improve safety when providing telehealth crisis care.
Recall steps you should take to ensure proper follow-up when delivering crisis care via telehealth.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Being Proactive in Telehealth
Preparing for Crisis Management Via Telehealth
The First Few Sessions
Review
Summary
Section 3: Crisis Management
Develop an Emergency Response Plan
Assess for Risk
Develop a Safety Plan
Follow-Up After Crisis Intervention
Review
Summary
Section 4: Conclusion
Course Summary
Course Contributors
Resources
References
Writer: Jennifer Niles, LCSW, LCAS, CCS-I
Jennifer received her Bachelor’s degrees in Social Work and Criminal Justice from the University of North Carolina at Charlotte and Master’s degree in Social Work with a Certificate in Substance Abuse Studies from the University of North Carolina at Chapel Hill. She has over 13 years of experience providing psychotherapy, counseling, and case management to a variety of populations. Her experiences and clinical interests are centered around addiction treatment, harm reduction, severe mental health conditions, psychosis, LGBTQ+ issues, gender diversity, integrated care, and clinical supervision.Subject Matter Expert: Bridgett Ross, PsyD
Bridgett Ross, Psy.D. received her bachelor’s degree in Psychology and Philosophy from Boston College and then her doctoral degree in Clinical Psychology from Alliant International University. She is a licensed psychologist in California and was in private practice for 13 years treating various issues including trauma, anxiety and mood disorders, grief/loss, and issues around self-concept, identity, and attachment. Having supervised pre-licensed and licensed clinicians, she maintains an interest in professional issues in the field of psychology. Dr. Ross’ training and work history include Children’s Hospital Chadwick Center for Children and Families, Kaiser Permanente, Alvarado Parkway Institute, and the Department of Veterans Affairs, which informed her focus on providing evidence-based trauma treatment to diverse populations.
The target audience for this course is: Alcohol and Drug Counselors; Beginner level Social Workers; Case Managers; Marriage and Family Therapists; Nurses; Professional Counselors; Psychologists; in the following settings: Health and Human Services.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
