Creating a Culture of Respect

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Disrespect in the Workplace

An Increase in Disrespect

The Impact on IDD Support Organizations

Treatment of Others Reflects Values

Scenario

Disrespectful Behaviors

Disrespectful Manager Behaviors

Disrespectful Staff Behaviors

Review

Summary

Section 3: Strategies for Building a Culture of Respect

Ways Managers Can Build a Culture of Respect

Work to Develop Your Emotional Intelligence

Coaching and Correcting Disrespectful Staff

Review

Summary

Section 4: Conclusion

Summary

Course Contributors

Resources

References

David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field.

Diane VanHusen received her Bachelor of Arts in Psychology from the State University of New York at Albany. She has over 35 years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as direct support professional, early intervention teacher, IDD case manager, and executive director for an ICF/IID facility. She has developed and provided training on a variety of topics related to intellectual and developmental disability services.