This course identifies the importance of using courtesy during communication. It presents when and how to use courtesy during communication with people in your care. The goal of this course is to provide non-licensed caregivers in the home setting with guidance on how to use courtesy during communication.
59A-36.011 Staff Training Requirements. Location: Online
Section 1: Introduction
About This Course
Molly and Ruby
What is Courtesy?
Anika and Mr. Barns
Ben and Roger
Courtesy and the Telephone
Section 3: Conclusion
Jennifer has over 30 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She is certified as an OASIS Specialist- Clinical (COS-C). She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.”
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