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Change Management: Navigating Change

Green Clock Hours: 0.50

Supervisors and managers are challenged by change every day and must consistently demonstrate self-confidence to their teams in the face of these challenges. In this course, you will explore the characteristics, behaviors, and actions of being an effective “change agent,” (one who guides, supports, or leads change) which is a critical role in guiding your teams through change. The goal of this course is to provide managers and supervisors with an understanding of the common reasons for resistance to change and learn ways to counteract it.



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$15.00

Course Description

Supervisors and managers are challenged by change every day and must consistently demonstrate self-confidence to their teams in the face of these challenges. In this course, you will explore the characteristics, behaviors, and actions of being an effective “change agent,” (one who guides, supports, or leads change) which is a critical role in guiding your teams through change. The goal of this course is to provide managers and supervisors with an understanding of the common reasons for resistance to change and learn ways to counteract it.



Certificates
Certificates provided by accrediting body (5 Match)

National Alliance for Direct Support Professionals

0.5 HOURS


This activity is approved for 0.50 contact hours.

National Alliance for Direct Support Professional Frontline Supervisor Training

0.5 HOURS


Human Resources Certification Institute

0.5 HOURS


This program has been approved for 0.50 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

SHRM Preferred Provider

0.5 HOURS


This course is approved for 0.50 contact hours.

Human Resources Certification Institute

0.5 HOURS


This program has been approved for 0.50 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

Course Details
Course Code: REL-ALL-0-CMNC
Hours: 0.5
Type: Online Course
Content Expiration Date: 6/30/2026
Learning Objectives:
Recognize the reasons people resist change and learn ways to overcome resistance.
Identify the characteristics, behaviors, and actions required to be an effective agent of change.
Learn communication actions to help people adapt to change.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: The Challenge of Change

Meet Amanda

Change Defined

Organizational Change

Dynamics of Change

Why People Resist Change

Overcoming Resistance to Change

Review

Summary

Section 3: Manager as Change Agent

Key Characteristics

Coaching Through Change

Change Communication Guidelines

Review

Summary

Section 4: Conclusion

Summary

Course Contributor

References

Congratulations!


Expert Reviewer: David A. Winter, MBA, SPHR, SHRM-SP
​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. 
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.
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