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In this course package administrators will learn skills relating to topics on how to successfully be an effective leader in assisted living and residential care. As well as effective communication skills. Ethical issues, how to manage human resources, stress management and training.12 Keys to Good ManagementBeing an Effective LeaderEthics and the Care of Persons Living with DementiaGenuine LeadershipHelp! Who made me the boss?Leading with LaughterManaging Challenging Family SituationsManaging Human ResourcesSexual Harassment in the Workplace