There is a lot of “noise” in today’s workplace like stress, technology, multitasking, and information overload that can make it hard to communicate effectively. Poor communication negatively affects relationships and work quality which ultimately costs time and money. This course will help you to communicate clearly, concisely, and professionally. You’ll increase understanding between you and your coworkers by learning what to say, how to say it, and the barriers to good communication.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Professional Communication Styles A. Creating positive first impressions B. Developing a clear message (clear points and sign posting) C. Delivering your message (voice, volume and rate) D. Review Section 3: Nonverbal communication A. Eye contact B. Facial cues C. Body language (arms/legs, shoulders, body distance and use of ear buds/phone) D. Review Section 4: Active Listening A. Paraphrasing B. Perception checking C. Nonverbal encouragers (head nodding, vocal cues of “mm-hmm” and eye contact) D. Review Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations
Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting www.susanfee.com. Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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