Effective Communication: What Supervisors Need to Know
Certificates
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.00 contact hours for participating in this course.
District of Columbia Board of Nursing
DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Florida Board of Nursing
Florida Board of Nursing CE Provider #: 50-290
Nurses will receive 1.00 contact hours for participating in this course.
American Nurses Credentialing Center
Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
Nurses will receive 1.00 contact hours for participating in this course.
Georgia Board of Nursing
Georgia Board of Nursing CE Provider #: 50-290
Nurses will receive 1.00 contact hours for participating in this course.
South Carolina Board of Nursing
This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]
West Virginia Board of Registered Nursing
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider # 50-290)
This course awards 1.00 contact hours upon successful completion.
Arkansas State Board of Nursing
Florida Board of Nursing Home Administrators
Course approved by the Florida Board of Nursing Home Administrators.
Provider # 50-290
NHA/RCAL
This activity is approved for 1.00 contact hours.
Georgia Nursing Home Administrators Board
Course approved by the Georgia Nursing Home Administrators Board.
Provider # 50-290
This activity is approved for 1.00 contact hours.
National Association of Long Term Care Administrator Boards (RCAL)
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]
National Association of Long Term Care Administrator Boards (NHA)
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]
Tennessee Department of Health
Learning activity approved by the Tennessee Department of Health, Bureau of Health Licensure and Regulation as continuing education for Residential Homes for the Aged and Assisted Care Living Facility administrators. This activity is approved for 1.00 contact hours.
California Nursing Home Administrator Program - non-P type
This educational offering is approved by the California Nursing Home Administrator Program (NHAP) for full credit as a course relating directly to duties, functions, or responsibilities of the nursing home administrator. Provider # CEP 1701; Course Approval # 1701001-7716. This activity is approved for 1.00 contact hours.
Oregon Department of Human Services
This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.00 contact hours.
Texas Health and Human Services Commission
Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH) Licensed and Certified Home Health (L&CHH) Personal Assistance Services (PAS) Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 1.00 contact hours.
National Alliance for Direct Support Professionals
This activity is approved for 1.00 contact hours.
National Alliance for Direct Support Professional Frontline Supervisor Training
Course Details
Describe effective communication.
List at least three potential barriers to effective communication.
Describe your communication style and listening skills.
Name at least three effective listening techniques.
Construct a communication style that motivates others to action.
Design at least two ways to manage conflict through successful communication.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Effective Communication
Introduction
Effective Communication
Three Types of Communication
Am I a Good Communicator?
How to Communicate Effectively
Benefits of Improving Communication Style
Review
Summary
Section 3: Barriers to Effective Communication
Negative Behaviors
Cultural Differences
Cultural Nuances
Perception
Source Versus Content
Emotional State
Review
Summary
Section 4: Communication Style
What Is Your Communication Style?
Temperaments
Assertive Style
Review
Summary
Section 5: Listening
The Value of Active Listening
Listening Versus Hearing
Listening
Active Listening
Habits to Differentiate Good from Poor Listening
The Secrets to Listening Well
Just Respond
Good Listeners Listen with Their Faces
Summary of Listening Skills
Review
Summary
Section 6: Interpersonal Relationships and Conflict Resolution
Developing Good Interpersonal Relationships
Steps to Success
Be a Role Model
What Does It Mean to be Empathetic?
Benefits of Empathetic Listening
Attitude Adjustment
Giving Feedback
Review
Summary
Section 7: Conflict Resolution
Why So Much Conflict?
Keys to Managing Employee Conflict and Anger
Violence in the Workplace
What You Can Do
Review
Summary
Section 8: Conclusion
Summary
Course Contributor
Resources
References
Congratulations!
Jennifer W. Burks, R.N., M.S.N. has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.”
Disclosure: Jennifer W. Burks, R.N., M.S.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: Administrators; Intermediate level Human Resource Professional; Intermediate level Social Workers; Nurses; in the following settings: All Healthcare Settings.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
