Care Coordination in Healthcare: Principles and Best Practices
Certificates
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.25 contact hours for participating in this course.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Association of Social Work Boards
As a Jointly Accredited Organization, Relias LLC is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Relias LLC maintains responsibility for this course. Social workers completing this course receive 1.25 General continuing education credits.
Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, post-tests. This module is Reading-Based.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.20 contact hours for participating in this course.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
South Carolina Board of Nursing
This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling
Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling (CEBroker Provider #50-290).
This activity is approved for 1.25 contact hours.
Ohio Social Worker Board
Ohio Counselor, Social Worker and Marriage and Family Therapist Board
CEBroker Provider: 50-290
This activity is approved for 1.25 contact hours.
New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit
Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.
Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.
As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.
Social workers will receive 1.25 continuing education hours for participating in this course. This activity is approved for 1.25 contact hours.
South Carolina Board of Social Work Examiners
South Carolina Board of Social Work Examiners (CEBroker Provider 50-290)
Commission for Case Manager Certification
This program has been pre-approved by The Commission for Case Manager Certification to provide 1.25 hours of continuing education credit to CCM® board certified case managers.
Course Details
Describe care coordination and reasons why it is important for patients and providers.
Recall 3 strategies for care coordination.
Explain the 6 components of care coordination.
Discuss 6 steps for initiating a coordinated care effort.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Care Coordination: What’s Involved
Meet Rosie
What is Care Coordination, Exactly?
Strategies for Care Coordination
Why is Care Coordination Important?
Care Coordination Models
Different Care Coordination Approaches
Case Management
Social Work
Behavioral Health Consultant Intervention
Disease Management
What Should the End Result Be?
Care Coordination and Information Sharing
Review
Summary
Section 3: Components of Care Coordination
Components of Care Coordination
Patient Assessment
Care Plan Development
Participants Involved in Care Identification
Communication
Care Plan Execution
Care Plan Review and Revision
Knowledge Check
Tools for Care Coordination
Facilitating Provider Interface
Review
Summary
Section 4: Initiating a Care Coordination Effort
Why Should We Fix Care Coordination?
Getting Started
Agree on Definitions and Conceptual Framework
Find the Pain Points
Identify
Evidence-Based Gaps
Identify Specific Areas of Clinical Focus
Identify Specific Patient Populations
Identify the Care Delivery Setting and Provider Role Identification
Measure Outcomes and Continue Research
Now What?
Review
Rosie
Summary
Section 5: Conclusion
Summary
Course Contributors
Resources
References
Congratulations!
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new Relias staff joining the Content Department. Mrs. Cobb has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. She has over 24 years of experience working in criminal and juvenile justice. Her work includes direct service, research, and training and technical assistance. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky. Disclosure: Kimberly Cobb, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Jennifer W. Burks, M.S.N., R.N.
Expert Reviewer: Stephanie L. Furness-Kraft, LCSW, CCTPJennifer W. Burks, M.S.N., R.N. has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints."
Disclosure: Jennifer W. Burks, M.S.N., R.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Stephanie holds a Bachelor of Arts in Journalism and Professional Writing from The College of New Jersey and a Master of Social Work degree from Rutgers University. She is also a Certified Clinical Trauma Professional (CCTP) and has particular interest in resilience and secondary traumatic stress among behavioral health providers. The majority of Stephanie’s work has included behavioral health counseling and medical case management. Stephanie served as part of the National Health Service Corps from 2016-2018, providing outpatient counseling to underserved populations including military service members and their families. Stephanie has designed and delivered training on many topics such as LGBTQIA+ sensitivity, youth suicide prevention, and how to provide in-community services to adults with intellectual and developmental disabilities. Disclosure: Stephanie L. Furness-Kraft, LCSW, CCTP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: Case Managers; Intermediate level Social Workers; Nurses; in the following settings: Health and Human Services.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
