Supervisory Role for Florida LPNs Part 2

Supervisory Role for Florida LPNs Part 2 

The second part of this course examines communication and team building. Your success as a supervisory LPN may depend to a large degree on your ability to communicate effectively. There are many ways to communicate, whether they be spoken or non-spoken, and many styles in which to do so. Developing an understanding of your predominant communication style, the ways others may communicate, and barriers to effective communication will help you construct a communication style that will motivate others and help you find success in managing conflict.


Hours: 8.00


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-PAC-0-SRFL2
Hours: 8
Type: Online Course
Content Expiration Date: 9/30/2022
Learning Objectives:
Identify at least three different forms of communication.
Describe at least three communication styles.
Explain at least two barriers to effective communication.
Discuss at least two effects of culture on communication.
Construct a communication style that motivates others to action.
Design at least three ways to manage conflict through successful communication.

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Communication Types and Styles

Three Types of Communication

Activity 1

What Is Your Communication Style?


Activity 2


Section 3: Good Communication

Am I a Good Communicator?

Activity 3

Activity 4

Additional Communication Tips

Communication Is a Two-Way Street

Activity 5

How to Communicate Effectively

Activity 6


Section 4: Barriers to Effective Communication

Negative Behaviors

Activity 7

Cultural Differences

Cultural Nuances

Activity 8


Section 5: Listening

Be a Good Listener

Activity 9

Poor vs. Effective Listener

The Value of Active Listening

Activity 10


Section 6: Bringing Out the Best in Employees

How to Bring Out Their Best


Activity 11


Section 7: Team Building

Understanding Team Development

Developing an Effective Team

Activity 12


Team Building Tips

Activity 13

Qualities of an Effective Team Leader

Activity 14


Section 8: Interpersonal Relationships

Developing Good Interpersonal Relationships

Activity 15

Steps to Success

Activity 16

Be a Role Model

Activity 17

What Does It Mean to be Empathetic?

Activity 18

Benefits of Empathetic Listening

Attitude Adjustment

Activity 19

Giving Feedback

Activity 20


Section 9: Conflict Resolution

Why So Much Conflict?

Keys to Managing Employee Conflict and Anger

Activity 21

Violence in the Workplace

What You Can Do

Activity 22


Section 10: Conclusion


Course Contributors




Expert Reviewer: Amy Hinson, RN, BSN
Amy Hinson, R.N., B.S.N. has been an R.N. for 21 years and just recently finished her B.S.N. at University of Kentucky with a scholarship through her employer. She has worked in the ER, PCU/ICU, trauma, L&D, ortho, neuro, palliative care, and is now nearing her 12th year at a critical illness recovery hospital where she is a leader. She resides in Pace Florida with her husband Clint, an R.N. also, their 8-year-old son, Seth, a dog, a cat, a hamster, and 2 chickens.     Disclosure: Amy Hinson, RN, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Jennifer W. Burks, M.S.N., R.N.

Jennifer W. Burks, M.S.N., R.N. has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints." 

Disclosure: Jennifer W. Burks, M.S.N., R.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Nurses; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.