The second part of this course examines communication and team building. Your success as a supervisory LPN may depend to a large degree on your ability to communicate effectively. There are many ways to communicate, whether they be spoken or non-spoken, and many styles in which to do so. Developing an understanding of your predominant communication style, the ways others may communicate, and barriers to effective communication will help you construct a communication style that will motivate others and help you find success in managing conflict.
Section 1: Introduction
About This Course
Section 2: Communication Types and Styles
Three Types of Communication
What Is Your Communication Style?
Section 3: Good Communication
Am I a Good Communicator?
Additional Communication Tips
Communication Is a Two-Way Street
How to Communicate Effectively
Section 4: Barriers to Effective Communication
Section 5: Listening
Be a Good Listener
Poor vs. Effective Listener
The Value of Active Listening
Section 6: Bringing Out the Best in Employees
How to Bring Out Their Best
Section 7: Team Building
Understanding Team Development
Developing an Effective Team
Team Building Tips
Qualities of an Effective Team Leader
Section 8: Interpersonal Relationships
Developing Good Interpersonal Relationships
Steps to Success
Be a Role Model
What Does It Mean to be Empathetic?
Benefits of Empathetic Listening
Section 9: Conflict Resolution
Why So Much Conflict?
Keys to Managing Employee Conflict and Anger
Violence in the Workplace
What You Can Do
Section 10: Conclusion
Amy Hinson, R.N., B.S.N.has been an RN for 21 years and received her BSN at the University of Kentucky with a scholarship through her employer. She has worked in the emergency department, progressive care unit/intensive care unit, trauma, labor and delivery, orthopedics, neurology, palliative care, and is now nearing her 14th year at a critical illness recovery hospital where she is a house supervisor. She resides in Pace, Florida with her husband, Clint, also an RN, their 10-year-old son, Seth, a dog, a cat, and two chickens.Instructor: Jennifer W. Burks, M.S.N., R.N.
. Disclosure: Amy Hinson, RN, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Jennifer W. Burks is a Curriculum Designer in Post-Acute Care for Relias. She has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints." Disclosure: Jennifer W. Burks, M.S.N., R.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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