Section 1: Introduction
About This Course
Section 2: Communication Types and Styles
Three Types of Communication
What Is Your Communication Style?
Section 3: Good Communication
Am I a Good Communicator?
Additional Communication Tips
Communication Is a Two-Way Street
How to Communicate Effectively
Section 4: Barriers to Effective Communication
Section 5: Listening
Be a Good Listener
Poor vs. Effective Listener
The Value of Active Listening
Section 6: Bringing Out the Best in Employees
How to Bring Out Their Best
Section 7: Team Building
Understanding Team Development
Developing an Effective Team
Team Building Tips
Qualities of an Effective Team Leader
Section 8: Interpersonal Relationships
Developing Good Interpersonal Relationships
Steps to Success
Be a Role Model
What Does It Mean to be Empathetic?
Benefits of Empathetic Listening
Section 9: Conflict Resolution
Why So Much Conflict?
Keys to Managing Employee Conflict and Anger
Violence in the Workplace
What You Can Do
Section 10: Conclusion
Amy Hinson, R.N., B.S.N. has been an R.N. for 21 years and just recently finished her B.S.N. at University of Kentucky with a scholarship through her employer. She has worked in the ER, PCU/ICU, trauma, L&D, ortho, neuro, palliative care, and is now nearing her 12th year at a critical illness recovery hospital where she is a leader. She resides in Pace Florida with her husband Clint, an R.N. also, their 8-year-old son, Seth, a dog, a cat, a hamster, and 2 chickens. Disclosure: Amy Hinson, RN, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Jennifer W. Burks, M.S.N., R.N.
Jennifer W. Burks, M.S.N., R.N. has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints."Disclosure: Jennifer W. Burks, M.S.N., R.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.