Supervisory Role for Florida LPNs Part 2
Certificates
Course Details
Identify at least three different forms of communication.
Describe at least three communication styles.
Explain at least two barriers to effective communication.
Discuss at least two effects of culture on communication.
Construct a communication style that motivates others to action.
Design at least three ways to manage conflict through successful communication.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Communication Types and Styles
Three Types of Communication
Activity 1
What Is Your Communication Style?
Temperaments
Activity 2
Summary
Section 3: Good Communication
Am I a Good Communicator?
Activity 3
Activity 4
Additional Communication Tips
Communication Is a Two-Way Street
Activity 5
How to Communicate Effectively
Activity 6
Summary
Section 4: Barriers to Effective Communication
Negative Behaviors
Activity 7
Cultural Differences
Cultural Nuances
Activity 8
Summary
Section 5: Listening
Be a Good Listener
Activity 9
Poor vs. Effective Listener
The Value of Active Listening
Activity 10
Summary
Section 6: Bringing Out the Best in Employees
How to Bring Out Their Best
Tips
Activity 11
Summary
Section 7: Team Building
Understanding Team Development
Developing an Effective Team
Activity 12
Benefits
Team Building Tips
Activity 13
Qualities of an Effective Team Leader
Activity 14
Summary
Section 8: Interpersonal Relationships
Developing Good Interpersonal Relationships
Activity 15
Steps to Success
Activity 16
Be a Role Model
Activity 17
What Does It Mean to be Empathetic?
Activity 18
Benefits of Empathetic Listening
Attitude Adjustment
Activity 19
Giving Feedback
Activity 20
Summary
Section 9: Conflict Resolution
Why So Much Conflict?
Keys to Managing Employee Conflict and Anger
Activity 21
Violence in the Workplace
What You Can Do
Activity 22
Summary
Section 10: Conclusion
Summary
Course Contributors
Resources
References
Congratulations
Amy Hinson, R.N., B.S.N. has been an R.N. for 21 years and just recently finished her B.S.N. at University of Kentucky with a scholarship through her employer. She has worked in the ER, PCU/ICU, trauma, L&D, ortho, neuro, palliative care, and is now nearing her 12th year at a critical illness recovery hospital where she is a leader. She resides in Pace Florida with her husband Clint, an R.N. also, their 8-year-old son, Seth, a dog, a cat, a hamster, and 2 chickens. Disclosure: Amy Hinson, RN, BSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Jennifer W. Burks, M.S.N., R.N.
Jennifer W. Burks, M.S.N., R.N. has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints."
Disclosure: Jennifer W. Burks, M.S.N., R.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: Nurses; in the following settings: Post-Acute Care.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
