Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Preparing for and Beginning the Interview

Meet Katherine

The Importance of Interviewing

The Art of the Interview

Communication Assessment Tools

Four Habits Coding Communication Assessment

Preparing for the Initial Interaction with the Patient

Where Should You Interview?

Reducing Anxiety for the Patient

Rapport and Professionalism

Introducing Yourself to Patients to Build Rapport and Trust

Patient-Centered Interviewing Concepts

Asking Questions

Eliciting Patient Perspectives

Family-Focused Interviewing

Cultural and Linguistic Sensitivity in Your Interviews

Meet Samuel

Section Summary

Section 3: Interviewing in Detail and Wrapping Up

New Patients versus Return Patients

Seven Things to Know About Symptoms

Review Objective Data

Explanation of Procedures and Physical Assessments

Psychological Assessments

Mini-Mental Status Exam

Assessing for Suicidal Ideation

Eliciting Information about Suicidal Ideation

Medication Reconciliation

A Note about Pharmacies

Sensitive Topics

Answering Questions and Summarizing Findings

Notification of Changes

Treatment Plan

Establishing Follow-Up

Strengths of the Patient Interview

Barriers to Interviewing the Patient

Timing

Katherine’s Secret

Section Summary

Section 4: Difficult Interviews and Dealing with Challenging Patients

Clues to Difficult Interviews

What to Do When an Interview is Not Going Well

The Challenging Patient

Types of Challenging Patients: Obsessive and Dependent Patients

Types of Challenging Patients: Histrionic and Self-Defeating Patients

Effectively Managing Challenging Patients

Coping Techniques for Challenging Patients: Taking Care of Yourself

Resources Available for Practitioners and Patients

Meet Scott

Section Summary

Section 5: Conclusion

Summary

Course Contributors

Resources

References

Congratulations!

Lisa Hohlbein, RN, CDP brings over 25 years of healthcare experience and offers cutting-edge expertise in the areas of the RAI process and clinical reimbursement systems. Her experience includes performing and overseeing various reimbursement reviews for Medicaid and PPS in multi-state, skilled nursing facilities, long-term care, and sub-acute care assessment and operations. Lisa has presented workshops on a variety of topics at the facility, regional, state, national, and international (Canada) levels. She was a Master Teacher with AANAC, participated on their Expert Advisory Panel, and has presented at their annual conferences. Lisa has also been a contributor to MDS Alert, Provider Magazine, LT Living, and AANAC's LTC Leader. Lisa is also a Certified INTERACT Educator, Certified Dementia Care Practitioner, and was previously a Certified Alzheimer's Disease and Dementia Care Trainer. Disclosure: Lisa Hohlbein, RN, CDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Mrs. Cobb is a Content Writer for Public Safety and Health and Human Services at Relias. She has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. Mrs. Cobb has 24 years of experience working in criminal and juvenile justice. She has worked in direct service positions as well as in research, training, and technical assistance capacities. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky managing federal, state, and foundation grants awarded to the College of Medicine, Behavioral Science department, Center for Drug and Alcohol Research, and Kentucky Rural Medical Centers.

 

Disclosure: Kimberly Cobb, M.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.