Best Practice for Interviewing the Patient

Best Practice for Interviewing the Patient 

The patient interview is the most important part of your exam. Gaining the patient’s perspective and learning more about issues important to them can guide you in developing patient-specific care plans. This course will discuss how to conduct patient-centered interviews. You will learn interviewing methods to effectively elicit the important details about a patient's reason for presenting to the clinic. Information will also be presented on how to approach a challenging patient and how to adapt for several specific patient types.

$15.00

Hours: 1.00
REL-CHC-0-BPIP

Certificates

Certificates provided by accrediting body (9 Match)

California Board of Registered Nursing

1.0 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.00 contact hours for participating in this course.

American Nurses Credentialing Center

1.0 HOURS


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.00 contact hours for participating in this course.

District of Columbia Board of Nursing

1.0 HOURS


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.00 contact hours for participating in this course.

Florida Board of Nursing

1.0 HOURS


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

Georgia Board of Nursing

1.0 HOURS


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

South Carolina Board of Nursing

1.0 HOURS


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

West Virginia Board of Registered Nursing

1.0 HOURS


New Mexico Board of Nursing

1.0 HOURS


New Mexico Board of Nursing (CEBroker Provider # 50-290)

This course awards 1.00 contact hours upon successful completion.

Arkansas State Board of Nursing

1.0 HOURS


Course Details

Course Code: REL-CHC-0-BPIP
Hours: 1
Type: Online Course
Content Expiration Date: 9/30/2022
Learning Objectives:
Recall 4 approaches to use to prepare for and begin an interview with a patient.
Explain 4 strategies for using patient-centered interviewing techniques.
Discuss 8 important facets of a patient interview.
Recognize 4 types of challenging patients and techniques to use when interviewing each type.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Preparing for and Beginning the Interview

Meet Katherine

The Importance of Interviewing

The Art of the Interview

Communication Assessment Tools

Four Habits Coding Communication Assessment

Preparing for the Initial Interaction with the Patient

Where Should You Interview?

Reducing Anxiety for the Patient

Rapport and Professionalism

Introducing Yourself to Patients to Build Rapport and Trust

Patient-Centered Interviewing Concepts

Asking Questions

Eliciting Patient Perspectives

Family-Focused Interviewing

Cultural and Linguistic Sensitivity in Your Interviews

Meet Samuel

Section Summary

Section 3: Interviewing in Detail and Wrapping Up

New Patients versus Return Patients

Seven Things to Know About Symptoms

Review Objective Data

Explanation of Procedures and Physical Assessments

Psychological Assessments

Mini-Mental Status Exam

Assessing for Suicidal Ideation

Eliciting Information about Suicidal Ideation

Medication Reconciliation

A Note about Pharmacies

Sensitive Topics

Answering Questions and Summarizing Findings

Notification of Changes

Treatment Plan

Establishing Follow-Up

Strengths of the Patient Interview

Barriers to Interviewing the Patient

Timing

Katherine’s Secret

Section Summary

Section 4: Difficult Interviews and Dealing with Challenging Patients

Clues to Difficult Interviews

What to Do When an Interview is Not Going Well

The Challenging Patient

Types of Challenging Patients: Obsessive and Dependent Patients

Types of Challenging Patients: Histrionic and Self-Defeating Patients

Effectively Managing Challenging Patients

Coping Techniques for Challenging Patients: Taking Care of Yourself

Resources Available for Practitioners and Patients

Meet Scott

Section Summary

Section 5: Conclusion

Summary

Course Contributors

Resources

References

Congratulations!

Instructor: Lisa Hohlbein, RN, CDP
Lisa Hohlbein, RN, CDP brings over 25 years of healthcare experience and offers cutting-edge expertise in the areas of the RAI process and clinical reimbursement systems. Her experience includes performing and overseeing various reimbursement reviews for Medicaid and PPS in multi-state, skilled nursing facilities, long-term care, and sub-acute care assessment and operations. Lisa has presented workshops on a variety of topics at the facility, regional, state, national, and international (Canada) levels. She was a Master Teacher with AANAC, participated on their Expert Advisory Panel, and has presented at their annual conferences. Lisa has also been a contributor to MDS Alert, Provider Magazine, LT Living, and AANAC's LTC Leader. Lisa is also a Certified INTERACT Educator, Certified Dementia Care Practitioner, and was previously a Certified Alzheimer's Disease and Dementia Care Trainer. Disclosure: Lisa Hohlbein, RN, CDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Kimberly Cobb, M.S.
Mrs. Cobb is a Content Writer for Public Safety and Health and Human Services at Relias. She has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. Mrs. Cobb has 24 years of experience working in criminal and juvenile justice. She has worked in direct service positions as well as in research, training, and technical assistance capacities. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky managing federal, state, and foundation grants awarded to the College of Medicine, Behavioral Science department, Center for Drug and Alcohol Research, and Kentucky Rural Medical Centers.

 

Disclosure: Kimberly Cobb, M.S. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Nurses; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.