The patient interview is the most important part of your exam. Gaining the patient’s perspective and learning more about issues important to them can guide you in developing patient-specific care plans. This course will discuss how to conduct patient-centered interviews. You will learn interviewing methods to effectively elicit the important details about a patient's reason for presenting to the clinic. Information will also be presented on how to approach a challenging patient and how to adapt for several specific patient types.
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.00 contact hours for participating in this course.
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Florida Board of Nursing (CEBroker Provider #50-290)
Georgia Board of Nursing (CEBroker Provider #50-290)
South Carolina Board of Nursing (CEBroker Provider #50-290)
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
New Mexico Board of Nursing (CEBroker Provider #50-290)
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Section 1: Introduction
About This Course
Section 2: Preparing for and Beginning the Interview
The Importance of Interviewing
The Art of the Interview
Communication Assessment Tools
Four Habits Coding Communication Assessment
Preparing for the Initial Interaction with the Patient
Where Should You Interview?
Reducing Anxiety for the Patient
Rapport and Professionalism
Introducing Yourself to Patients to Build Rapport and Trust
Patient-Centered Interviewing Concepts
Eliciting Patient Perspectives
Cultural and Linguistic Sensitivity in Your Interviews
Section 3: Interviewing in Detail and Wrapping Up
New Patients versus Return Patients
Seven Things to Know About Symptoms
Review Objective Data
Explanation of Procedures and Physical Assessments
Mini-Mental Status Exam
Assessing for Suicidal Ideation
Eliciting Information about Suicidal Ideation
A Note about Pharmacies
Answering Questions and Summarizing Findings
Notification of Changes
Strengths of the Patient Interview
Barriers to Interviewing the Patient
Section 4: Difficult Interviews and Dealing with Challenging Patients
Clues to Difficult Interviews
What to Do When an Interview is Not Going Well
The Challenging Patient
Types of Challenging Patients: Obsessive and Dependent Patients
Types of Challenging Patients: Histrionic and Self-Defeating Patients
Effectively Managing Challenging Patients
Coping Techniques for Challenging Patients: Taking Care of Yourself
Resources Available for Practitioners and Patients
Section 5: Conclusion
Lisa Hohlbein, RN, CDP brings over 25 years of healthcare experience and offers cutting-edge expertise in the areas of the RAI process and clinical reimbursement systems. Her experience includes performing and overseeing various reimbursement reviews for Medicaid and PPS in multi-state, skilled nursing facilities, long-term care, and sub-acute care assessment and operations. Lisa has presented workshops on a variety of topics at the facility, regional, state, national, and international (Canada) levels. She was a Master Teacher with AANAC, participated on their Expert Advisory Panel, and has presented at their annual conferences. Lisa has also been a contributor to MDS Alert, Provider Magazine, LT Living, and AANAC's LTC Leader. Lisa is also a Certified INTERACT Educator, Certified Dementia Care Practitioner, and was previously a Certified Alzheimer's Disease and Dementia Care Trainer. Disclosure: Lisa Hohlbein, RN, CDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Staff Writer: Kimberly Cobb, MS
Mrs. Cobb is a Lead SME Writer/Trainer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content areas of public safety and behavioral health. Mrs. Cobb is also the onboarding trainer for new Relias staff joining the Content Department. Mrs. Cobb has a Bachelor of Science Degree in Correctional and Juvenile Justice Studies and a Master of Science Degree in Criminal Justice. She has over 24 years of experience working in criminal and juvenile justice. Her work includes direct service, research, and training and technical assistance. She was the statewide evaluator for the Commonwealth of Kentucky for adult, juvenile, and family drug courts; a Research Associate for the American Probation & Parole Association providing training and technical assistance to Native American Nations/Alaska Native Villages on systemic criminal and juvenile justice initiatives; and a Research Administrator for the University of Kentucky. Disclosure: Kimberly Cobb, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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