Managing Family Conflict in Hospice

Managing Family Conflict in Hospice 

This course will review appropriate information-sharing between patients, caregivers, and family members, given that the patient and family are the unit of care in hospice. Communication techniques to defuse hostility and frustration, interventions to decrease irrational requests, and elements of quality documentation about difficult patient or family interactions are discussed.

$15.00

Hours: 1.25
REL-PAC-0-MFCH

Certificates

Certificates provided by accrediting body (9 Match)

California Board of Registered Nursing

1.25 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.25 contact hours for participating in this course.

District of Columbia Board of Nursing

1.2 HOURS


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.20 contact hours for participating in this course.

Florida Board of Nursing

1.0 HOURS


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

American Nurses Credentialing Center

1.25 HOURS


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.25 contact hours for participating in this course.

Georgia Board of Nursing

1.25 HOURS


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.25 contact hours for participating in this course.

South Carolina Board of Nursing

1.25 HOURS


This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

West Virginia Board of Registered Nursing

1.25 HOURS


New Mexico Board of Nursing

1.25 HOURS


New Mexico Board of Nursing (CEBroker Provider # 50-290)

This course awards 1.25 contact hours upon successful completion.

Arkansas State Board of Nursing

1.25 HOURS


Course Details

Course Code: REL-PAC-0-MFCH
Hours: 1.25
Type: Online Course
Content Expiration Date: 7/31/2022
Learning Objectives:
Describe when it is appropriate to share patient information with caregivers and when it is not.
Identify 2 communication techniques to defuse hostility or frustration.
Describe 3 interventions to decrease irrational requests.
Describe 2 elements of quality documentation concerning difficult patients or families.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Family Conflict

Conflict and the Unit of Care

Minimum Necessary Information

Passing on Pearls

Starting on the Right Foot

Review

Summary

Section 3: Communicating During Conflict

Communication Strategies

When It Is Your Turn to Talk…

Who Is Responsible?

Review

Summary

Section 4: Families: Cohesive, Supportive, Competent, OR Conflictual

How Tension Develops

The Anxious Caregiver

The Patient or Caregiver with Repetitive or Irrational Requests

The Controlling Patient or Family

The Family Who Questions the Caregiver

The Visiting Family Member

Working with or Despite the Authoritative Visitor

The Dissatisfied Family

The Family that Believes Hospice Is Hastening Death

The Hostile Family

Diffusing Hostility

Defusing Statements

Documenting Difficult Situations

Review

Summary

Section 5: Conclusion

Summary

Course Contributor

References

Instructor: Susan Heinzerling, RN, CHPN
Susan Heinzerling began her nursing career as a Med/Surg nurse. Renal patients in acute care, with multiple chronic conditions and repeated hospitalizations inspired her practice of hospice nursing where she began as Hospice Admissions Nurse and later became a Hospice RN Case Manager. Susan has practiced hospice nursing in both a large, urban area and in a rural setting. Susan earned a B.S. in Biology and B.S. in Nursing from the University of North Carolina at Chapel Hill and a Master's degree in Physiology from North Carolina State University. She became a Ph.D. Candidate in Immunology at the University of South Alabama. Her research experiences in the biomedical sciences led to an interest in evidence-based practices. Disclosure: Susan Heinzerling, RN, CHPN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Nurses; in the following settings: Hospice, Palliative Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.