Understanding Behaviors - Diffusing Dangerous Behaviors

Understanding Behaviors - Diffusing Dangerous Behaviors 

The goal of this course is to train you to know how to handle violent and aggressive behavior. Learning these skills will help you get better in your overall skills – and hopefully you will never have to use the techniques we discuss here for managing violent behavior. After completing this lesson, the student will be able to: Understand how to handle violent and aggressive behavior. Take steps to defuse extreme behavior before it begins. Learn to protect yourself against violent behaviors.


Hours: 1.00


Certificates provided by accrediting body (2 Match)

Washington State Department of Social and Health Services (ALL Direct Care Workers)


Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1933607

Oregon Department of Human Services


This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.00 contact hours.

Course Details

Course Code: REL-PAC-0-ALZH118
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2020
Learning Objectives:
Understand how to handle violent and aggressive behavior
Take steps to defuse extreme behavior before it begins
Learn to protect yourself against violent behaviors


  1. Objectives

  2. John and Maria

    1. Maria’s story

  3. Advanced behavior skills

    1. Being prepared

  4. What you do matters most

    1. Remain calm

    2. Ask for help

    3. Get to know the person

    4. Use reminiscence

    5. Try again later

    6. Don’t be judgmental

    7. Be a friend

    8. How to diffuse a situation

    9. Focus completely on the person

    10. Position yourself

    11. Show concern, not anger

    12. Feelings behind actions

      1. A person with memory loss might feel…

    13. Be aware of your responses

    14. Take steps to regain control

    15. Marvin’s story

    16. Here’s the key

    17. Learning game – Your reactions to challenging behaviors

  5. Assess the problem and start setting priorities

    1. First priority: Other’s safety

    2. Chain reaction

    3. Environment can cause agitation

    4. Second priority: Caregiver safety

    5. Caregiver safety

    6. Never okay to hurt the person in your care

    7. Defending against violent behavior

    8. Third priority: Protect the individual

    9. Review Steps

Instructor: Sharon K. Brothers, MSW
Sharon Brothers, MSW, has an advanced degree in social work and over 30 years' experience as an owner, operator and educator in senior care. She has been a developer, owner and operator of dementia care assisted living communities and has deep expertise as an educator for all levels of staff within the care profession. Sharon is currently the founder and CEO of the Institute for Professional Care Education and is a national speaker and advocate for quality education within senior care. Disclosure: Sharon K. Brothers, MSW has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.