Internal Incident Reporting and the Use of Root Cause Analysis

Internal Incident Reporting and the Use of Root Cause Analysis 



Hours: 1.00


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-PAC-0-MGMT4243
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2022
Learning Objectives:
Understand the benefits and principles of incident reporting and root cause analysis
Respond effectively to a serious incident in the workplace
Construct an investigative team and define an incident investigation
Conduct an effective and comprehensive incident investigation
Analyze a serious incident using root cause analysis
Recognize various techniques for root cause analysis
Complete an internal incident report
Implement and monitor effective corrective actions


  1. Internal Incident Reporting and the Use of Root Cause Analysis

  2. Course Description

  3. Course Objectives

  4. Checkpoint

  5. Why Investigate?

  6. Investigating Incidents

    1. Identifying Root Causes

  7. Taking Safety Seriously

  8. Policies and Procedures

  9. Principles of Incident Investigation

  10. Serious Incidents

  11. Incidents vs. Accidents

  12. Defining Root Cause

    1. System Related

    2. Correctable System Failure

    3. Effective Incident Investigation

    4. Multiple Root Causes

  13. Checkpoint 1

  14. How to Conduct an Incident Investigation

    1. Treat the Injured

    2. Secure the Area

    3. Document the Scene

    4. Frame the Investigation

    5. Identify the Investigators

    6. Identify the Purpose

    7. Define the Scope

    8. Gather Information

    9. Interview Those Involved

    10. Secure Useful Information

  15. Checkpoint 2

  16. Analyzing an Incident Using Root Cause Analysis

  17. Ask Why?

    1. The Five Whys

  18. Finding the Root Cause

  19. Brainstorming Ideas

  20. Casual Factor Charting

  21. Example Incident

    1. Casual Factor Chart

    2. Decision Chart

  22. Fishbone or Ishikawa Diagrams

    1. Fishbone Diagram

    2. Sample Fishbone Diagram

  23. Checkpoint 3

  24. Completing an Incident Report

  25. Legal Reporting

  26. Internal Incident Report

  27. Creating a Table

  28. Providing Recommendations

    1. Corrective Actions

    2. Report Review and Action Plan

    3. SMART Goals

    4. Communicating Corrective Actions

  29. Checkpoint 4

  30. Monitoring and Evaluating

  31. Continuous Monitoring

  32. The Deming Cycle

    1. PDCA Cycle

    2. Continuous Improvement

  33. Conclusion

  34. End of Lesson Quiz

  35. End of Lesson

Instructor: Eric Chalfant, PhD
Dr. Eric Chalfant is a professional researcher and author with a PhD in religious studies from Duke University. He honed his research skills as a nationally-ranked collegiate policy debater and debate coach at Whitman College. In addition to his work for OnCourse Learning, Eric has contributed to Duke University's National Congregation Study and has edited and published scholarly works for Oxford University Press. Disclosure: Eric Chalfant, PhD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Holly Carlson, MS, RN, CCRN
Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse.    Disclosure: Holly Carlson, MS, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.