Course Code: REL-PAC-0-MGMT4243
Type: Online Course
Content Expiration Date: 12/31/2022
Understand the benefits and principles of incident reporting and root cause analysis
Respond effectively to a serious incident in the workplace
Construct an investigative team and define an incident investigation
Conduct an effective and comprehensive incident investigation
Analyze a serious incident using root cause analysis
Recognize various techniques for root cause analysis
Complete an internal incident report
Implement and monitor effective corrective actions
- Internal Incident Reporting and the Use of Root Cause Analysis
- Course Description
- Course Objectives
- Why Investigate?
- Investigating Incidents
- Identifying Root Causes
- Taking Safety Seriously
- Policies and Procedures
- Principles of Incident Investigation
- Serious Incidents
- Incidents vs. Accidents
- Defining Root Cause
- System Related
- Correctable System Failure
- Effective Incident Investigation
- Multiple Root Causes
- Checkpoint 1
- How to Conduct an Incident Investigation
- Treat the Injured
- Secure the Area
- Document the Scene
- Frame the Investigation
- Identify the Investigators
- Identify the Purpose
- Define the Scope
- Gather Information
- Interview Those Involved
- Secure Useful Information
- Checkpoint 2
- Analyzing an Incident Using Root Cause Analysis
- Ask Why?
- The Five Whys
- Finding the Root Cause
- Brainstorming Ideas
- Casual Factor Charting
- Example Incident
- Casual Factor Chart
- Decision Chart
- Fishbone or Ishikawa Diagrams
- Fishbone Diagram
- Sample Fishbone Diagram
- Checkpoint 3
- Completing an Incident Report
- Legal Reporting
- Internal Incident Report
- Creating a Table
- Providing Recommendations
- Corrective Actions
- Report Review and Action Plan
- SMART Goals
- Communicating Corrective Actions
- Checkpoint 4
- Monitoring and Evaluating
- Continuous Monitoring
- The Deming Cycle
- PDCA Cycle
- Continuous Improvement
- End of Lesson Quiz
- End of Lesson
Eric Chalfant, PhD
Dr. Eric Chalfant is a professional researcher and author with a PhD in religious studies from Duke University. He honed his research skills as a nationally-ranked collegiate policy debater and debate coach at Whitman College. In addition to his work for OnCourse Learning, Eric has contributed to Duke University's National Congregation Study and has edited and published scholarly works for Oxford University Press.
Disclosure: Eric Chalfant, PhD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor:
Holly Carlson, MS, RN, CCRN
Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse.
Disclosure: Holly Carlson, MS, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help
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All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here