Introduction to Interviewing Techniques

Introduction to Interviewing Techniques 

Just about all managers conduct job interviews, although many approach the task with a good deal of anxiety. They know that selecting the right people will have a huge impact on their team and on their own success. Further, hiring is one of riskiest decisions a manager can make, due to the potential harm the wrong hire can cause the organization. This course will help you achieve the 2 main goals of a job interview: selecting the right applicants and presenting your organization as a desirable place to work to the top candidates in the market.


Hours: 1.00


Certificates provided by accrediting body (1 Match)

National Alliance for Direct Support Professional Frontline Supervisor Training


Course Details

Course Code: REL-ALL-0-IIT
Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2025
Learning Objectives:
Describe how to prepare for, conduct, and evaluate an interview.
Identify at least 3 techniques used to gather information during an interview.
Explain 3 common pitfalls and legal concerns related to interviewing.


Section 1: Introduction

About This Course

Learning Objectives

Section 2: Preparation

Charles Has an Opening to Fill

Interview Components

Review the Job Requirements

Review the Resume and/or Application

Prepare an Outline

Plan the Setting



Section 3: Gathering Information from the Applicant


Open-Ended Questions

Behavioral Questions

Developing and Planning Behavioral Questions

Elements of Behavioral Questions

Targeted Questions

Follow-Up Questions

Listening Techniques

Note Taking

Advanced Techniques

Common Mistakes Interviewers Make

Legal Issues

Inappropriate Questions and Their Alternatives

When Legal Issues Arise

Difficult Situations

Evaluate Immediately!

Communicating After the Interview



Section 4: Conclusion


Course Contributor



Instructor: David A. Winter, MBA, SPHR, SHRM-SP
​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.  Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.