Workplace Coaching and Mentoring
Certificates
National Alliance for Direct Support Professional Frontline Supervisor Training
SHRM Preferred Provider
This course is approved for 1.00 contact hours.
Human Resources Certification Institute
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
National Alliance for Direct Support Professionals
This activity is approved for 1.00 contact hours.
Course Details
Describe the difference between coaching and mentoring.
List 2 skills required to be an effective coach and 2 skills of an effective mentor.
Explain the complementary relationship between managers and their staff who are coaching or mentoring employees.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: What Are Coaching and Mentoring?
Meet Hector
Definitions
Reflection and Types of Coaching and Mentoring
Coaching and Mentoring: Different Types
Coaching Characteristics and Competencies
Mentoring Characteristics and Competencies
How Coaching and Mentoring Complement Management
Understanding Your Employees
Review
Summary
Section 3: The Coaching and Mentoring Processes
Stages of the Coaching Process
Expectations and Performance
Analyze the Problem
Conduct the Coaching Session
Develop Solutions
Follow Up
A Coaching Example: Meet David
Mentoring
Review
Summary
Section 4: Conclusion
Summary
Course Contributors
Resources
References
Expert Reviewer: David A. Winter, MBA, SPHR, SHRM-SP
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: Human Resource Professional; in the following settings: All Healthcare Settings.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
