Workplace Coaching and Mentoring

Workplace Coaching and Mentoring 

One of the biggest challenges for managers and supervisors is improving an employee’s performance in a constructive and positive way to maintain productivity and maximize the employee’s potential. Frequently in the fast-paced environment that is common in most organizations, there is little time to take a more deliberate and purposeful approach to employee supervision and support, especially if an employee meets performance expectations. This course will provide you with valuable information about coaching and mentoring and demonstrate why they are important tools for supervisors and managers to have at their disposal. Perhaps more importantly, you will learn how incorporating coaching and mentoring into your organizational human resource functions can benefit your employees, you as a manager or supervisor, and your organization as a whole. This course, which is designed for front-line supervisors, employs interactive features to enhance your learning experience.


Hours: 1.00


Certificates provided by accrediting body (4 Match)

National Alliance for Direct Support Professional Frontline Supervisor Training


National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

Human Resources Certification Institute


This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

SHRM Preferred Provider


This course is approved for 1.00 contact hours.

Course Details

Course Code: REL-ALL-0-WCM
Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2025
Learning Objectives:
Describe the difference between coaching and mentoring.
List 2 skills required to be an effective coach and 2 skills of an effective mentor.
Explain the complementary relationship between managers and their staff who are coaching or mentoring employees.


Section 1: Introduction

About This Course

Learning Objectives

Section 2: What Are Coaching and Mentoring?

Meet Hector


Reflection and Types of Coaching and Mentoring

Coaching and Mentoring: Different Types

Coaching Characteristics and Competencies

Mentoring Characteristics and Competencies

How Coaching and Mentoring Complement Management

Understanding Your Employees



Section 3: The Coaching and Mentoring Processes

Stages of the Coaching Process

Expectations and Performance

Analyze the Problem

Conduct the Coaching Session

Develop Solutions

Follow Up

A Coaching Example: Meet David




Section 4: Conclusion


Course Contributors



Expert Reviewer: David A. Winter, MBA, SPHR, SHRM-SP
​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.  Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Human Resource Professional; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.