You are sure to take part in problem solving during your workday. Problems are a normal and an expected part of work. But how often do you apply the same solutions to the same problems? In this course, you will learn how problems affect the workplace and about the common obstacles to effective problem solving at work. You will also learn how to apply problem solving steps and solve common problems with common solutions. Learning and using these problem solving strategies will reduce the frustration of experiencing the same workplace problems over and over. You will also be better equipped to deal with these issues.
This activity is approved for 1.00 contact hours.
Section 1: Introduction
About This Course
Section 2: Defining Problem Solving
Your Role in Solving Workplace Problems
General Problem Solving Steps
Step 1: Defining the Problem
Step 2: Understanding the Interests of Everyone Involved
Step 3: Brainstorming Possible Options
Step 4: Evaluate Possible Options
Step 5: Select a Solution and Try It Out!
Step 6: Monitor the Effectiveness and Re-evaluate if Necessary
Scenario: Let's Practice!
Breaking Down Complex Problems
Section 3: Common Obstacles to Effective Problem Solving
6 Steps to Conflict Resolution
Section 4: Conclusion
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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