Problem Solving in the Workplace

Problem Solving in the Workplace 

You are sure to take part in problem solving during your workday. Problems are a normal and an expected part of work. But how often do you apply the same solutions to the same problems? In this course, you will learn how problems affect the workplace and about the common obstacles to effective problem solving at work. You will also learn how to apply problem solving steps and solve common problems with common solutions. Learning and using these problem solving strategies will reduce the frustration of experiencing the same workplace problems over and over. You will also be better equipped to deal with these issues.


Hours: 1.00


Certificates provided by accrediting body (2 Match)

National Alliance for Direct Support Professional Frontline Supervisor Training


National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

Course Details

Course Code: REL-ALL-0-PSW
Hours: 1
Type: Online Course
Content Expiration Date: 4/30/2025
Learning Objectives:
Describe common obstacles to effective problem solving.
Demonstrate an ability to effectively use problem solving strategies for common and difficult problems in the workplace.


Section 1: Introduction

About This Course

Learning Objectives

Section 2: Defining Problem Solving

Meet Sandra

Your Role in Solving Workplace Problems

General Problem Solving Steps

Step 1: Defining the Problem

Step 2: Understanding the Interests of Everyone Involved

Step 3: Brainstorming Possible Options

Step 4: Evaluate Possible Options

Step 5: Select a Solution and Try It Out!

Step 6: Monitor the Effectiveness and Re-evaluate if Necessary

Scenario: Let's Practice!

Breaking Down Complex Problems


Section 3: Common Obstacles to Effective Problem Solving

Common Obstacles

Conflict Avoidance

6 Steps to Conflict Resolution

Poor Communication

Assertive Communication



Section 4: Conclusion


Course Contributors




Instructor: David A. Winter, MBA, SPHR, SHRM-SP
​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.  Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.