Course Code: REL-ALL-0-PSW
Type: Online Course
Content Expiration Date: 4/30/2025
Describe common obstacles to effective problem solving.
Demonstrate an ability to effectively use problem solving strategies for common and difficult problems in the workplace.
Section 1: IntroductionInstructor:
About This Course
Section 2: Defining Problem Solving
Your Role in Solving Workplace Problems
General Problem Solving Steps
Step 1: Defining the Problem
Step 2: Understanding the Interests of Everyone Involved
Step 3: Brainstorming Possible Options
Step 4: Evaluate Possible Options
Step 5: Select a Solution and Try It Out!
Step 6: Monitor the Effectiveness and Re-evaluate if Necessary
Scenario: Let's Practice!
Breaking Down Complex Problems
Section 3: Common Obstacles to Effective Problem Solving
6 Steps to Conflict Resolution
Section 4: Conclusion
David A. Winter, MBA, SPHR, SHRM-SP
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.
Disclosure: David A. Winter, MBA, SPHR, SHRM-SP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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