An Overview of Bereavement Services

An Overview of Bereavement Services 

If you are new to bereavement work, this course will teach strategies to meet client needs and stay compliant with Medicare regulations. Bereavement standards, approaches to bereavement service delivery, and best practices are discussed. In addition, this course covers the scope of hospice bereavement services, Medicare Hospice Conditions of Participation related to bereavement, bereavement interpretive guidelines, timing of plans of care, and quality measures for bereavement programming.


Hours: 0.75


Certificates provided by accrediting body (6 Match)

American Nurses Credentialing Center

0.75 HOURS

Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 0.75 contact hours for participating in this course.

District of Columbia Board of Nursing


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 0.70 contact hours for participating in this course.

Georgia Board of Nursing

0.75 HOURS

Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 0.75 contact hours for participating in this course.

South Carolina Board of Nursing

0.75 HOURS

This program was approved by the South Carolina Board of Nursing Approved Continuing Education Program (CE provider #50-290) CE Broker Course # 20-[Custom_Code]

New Mexico Board of Nursing

0.75 HOURS

New Mexico Board of Nursing (CEBroker Provider # 50-290)

This course awards 0.75 contact hours upon successful completion.

Arkansas State Board of Nursing

0.75 HOURS

Course Details

Course Code: REL-PAC-0-OBS
Hours: 0.75
Type: Online Course
Content Expiration Date: 2/28/2022
Learning Objectives:
Name components to provide a compliant bereavement program.
Describe the value and role of chronic sorrow and its relationship to the grieving process.
Identify simple interventional statements that invite people to explore their sorrow.
Identify and evaluate strengths and weaknesses in a bereavement program and how to implement performance improvement practices.


Section 1: Introduction

About This Course

Learning Objectives

Section 2: Regulations for Quality Care

Bereavement Programming

Regulatory Guidelines

What is Bereavement?

Best Practices Begin with Leadership



Section 3: Assessment and Planning for Grief and Bereavement

Bereavement Care Begins at Admission

Bereavement Assessment Requirements

How to Perform Bereavement Assessments

Best Practice: Prevent Complicated or Prolonged Grief

Meet Jill

Best Practice: Estranged Family Members Grieve Too

Validate Suffering: Look for Unmourned Losses

Physical and Emotional Pain: Look for Unmourned Losses

Grief: One Size Does Not Fit All



Section 4: Facilitating the Grief and Bereavement Process

Bereavement Care in a Facility

Bereavement as a Core Hospice Service

Identify Programmatic Strengths and Weaknesses

All Staff Should be Educated

A Nurse Manager Faces Her Own Grief



Section 5: Conclusion


Course Contributors



Instructor: Susan Heinzerling, RN, CHPN
Susan Heinzerling began her nursing career as a Med/Surg nurse. Renal patients in acute care, with multiple chronic conditions and repeated hospitalizations inspired her practice of hospice nursing where she began as Hospice Admissions Nurse and later became a Hospice RN Case Manager. Susan has practiced hospice nursing in both a large, urban area and in a rural setting. Susan earned a B.S. in Biology and B.S. in Nursing from the University of North Carolina at Chapel Hill and a Master's degree in Physiology from North Carolina State University. She became a Ph.D. Candidate in Immunology at the University of South Alabama. Her research experiences in the biomedical sciences led to an interest in evidence-based practices. Disclosure: Susan Heinzerling, RN, CHPN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Nurses; in the following settings: Hospice, Palliative Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.