Outline:
Hour One I. Introduction II. Overview: Leadership III. Discretionary Effort IV. Key Leadership Tactics 1. Integrity a. Spin and admini-speak b. How to increase integrity 2. Intent a. Purpose b. Behavior c. Impact on credibility 3. Capability a. Talents b. Attitudes c. Skills d. Knowledge e. Style 4. Results a. Achieving goals b. Taking responsibility for failures c. Learning from results 5. Learning engagement (matching terms and definitions) V. Key Behaviors 1. Communicating clearly a. Verify facts b. The effects of indirect communication c. Unexpected outcomes d. Confusion e. Difficult discussions f. Defined expectations g. Trust vs avoidance i. Learning engagement (scenario with multiple-choice questions) ii. Learning engagement (scenario with multiple-choice questions) 2. Demonstrating respect a. Influencing forces b. Personal bias and prejudice c. Taking credit for others’ work 3. Being accountable a. Who is most aware of issues? b. Decreased results c. Making restitution d. Scenario: healthcare system makes restitution to employees 4. Listening a. Paraphrasing b. Open-ended questions c. Advice vs understanding 5. Keeping commitments a. Dividends vs trust taxes b. Personal and professional capacity c. Tracking commitments d. Understanding the commitment e. Fear of committing 6. Learning engagement (multiple-choice questions) VI. Organizational alignment 1. Mission, vision, and values alignment a. The “Why” b. Learning engagement (identifying key components) c. Momentum i. Mass ii. Velocity iii. Direction d. Commitment i. Vision ii. Values iii. Persistence e. Initiative i. Teamwork ii. Interfacing iii. Innovation f. Reciprocity i. Trust ii. Respect iii. Growth 2. Learning engagement: (fill in the blanks) VII. Preventing workforce turnover 1. Understanding the position a. Job shadowing b. Work environment c. Job description d. Recruitment e. Aligning behaviors 2. 4 C’s a. Compliance b. Clarification c. Culture d. Connection 3. New employee training/orientation 4. Offering education 5. Work assignments VIII. Summary and Conclusion IX. Final Exam (Post-Test)

Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse.    Disclosure: Holly Carlson, MS, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.