Being an Effective Leader
Certificates
North Carolina Department of Health and Human Services Division of Facility Services
This course is approved by the North Carolina Department of Health and Human Services Division of Facility Services - Group Care Licensure Section (NC-DHHS)
Program Sponsor ID #032316
This activity is approved for 1.00 contact hours.
California Department of Social Services Residential Care Facilities for the Elderly
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Training Program Vendor to provide Continuing Education training courses to administrators of residential care facilities for the elderly.
Vendor/Provider # 2000224-740-2;
Approval # 224-0142-32642.
This activity is approved by the California Department of Social Services for 1.00 contact hours.
Washington State Department of Social and Health Services (ALL Direct Care Workers)
Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1933639
National Association of Long Term Care Administrator Boards (NHA)
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]
Oregon Department of Human Services
This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.00 contact hours.
California Department of Social Services Adult Residential Facilities
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Program Vendor to provide Continuing Education training courses to administrators of Adult Residential Facilities.
Vendor/Provider # : 2000224-735-2
Approval # 224-0142-32586
This activity is approved by the California Department of Social Services for 1.00 contact hours.
California Department of Social Services Group Homes
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Program Vendor to provide Continuing Education training courses to administrators of Group Homes.
Vendor/Provider # : 2000224-730-2
Approval # 224-0142-32546
This activity is approved by the California Department of Social Services for 1.00 contact hours.
Course Details
Discuss the importance of being an effective leader.
Identify specific traits of an ineffective leader.
Describe discretionary effort and how it contributes to a successful organization.
Discuss key behaviors of effective leaders.
Identify tactics of an effective leader.
Define organizational alignment.
Describe how to achieve workforce organizational alignment.
Recognize organizational gaps that promote turnover.
Outline:
Hour One I. Introduction II. Overview: Leadership III. Discretionary Effort IV. Key Leadership Tactics 1. Integrity a. Spin and admini-speak b. How to increase integrity 2. Intent a. Purpose b. Behavior c. Impact on credibility 3. Capability a. Talents b. Attitudes c. Skills d. Knowledge e. Style 4. Results a. Achieving goals b. Taking responsibility for failures c. Learning from results 5. Learning engagement (matching terms and definitions) V. Key Behaviors 1. Communicating clearly a. Verify facts b. The effects of indirect communication c. Unexpected outcomes d. Confusion e. Difficult discussions f. Defined expectations g. Trust vs avoidance i. Learning engagement (scenario with multiple-choice questions) ii. Learning engagement (scenario with multiple-choice questions) 2. Demonstrating respect a. Influencing forces b. Personal bias and prejudice c. Taking credit for others’ work 3. Being accountable a. Who is most aware of issues? b. Decreased results c. Making restitution d. Scenario: healthcare system makes restitution to employees 4. Listening a. Paraphrasing b. Open-ended questions c. Advice vs understanding 5. Keeping commitments a. Dividends vs trust taxes b. Personal and professional capacity c. Tracking commitments d. Understanding the commitment e. Fear of committing 6. Learning engagement (multiple-choice questions) VI. Organizational alignment 1. Mission, vision, and values alignment a. The “Why” b. Learning engagement (identifying key components) c. Momentum i. Mass ii. Velocity iii. Direction d. Commitment i. Vision ii. Values iii. Persistence e. Initiative i. Teamwork ii. Interfacing iii. Innovation f. Reciprocity i. Trust ii. Respect iii. Growth 2. Learning engagement: (fill in the blanks) VII. Preventing workforce turnover 1. Understanding the position a. Job shadowing b. Work environment c. Job description d. Recruitment e. Aligning behaviors 2. 4 C’s a. Compliance b. Clarification c. Culture d. Connection 3. New employee training/orientation 4. Offering education 5. Work assignments VIII. Summary and Conclusion IX. Final Exam (Post-Test)
Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse. Disclosure: Holly Carlson, MS, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
