Effective Communication Skills

Effective Communication Skills 

The purpose of this course is to familiarize the learner with techniques and skills for communicating with others and to enhance listening skills. Information on barriers to communication, active listening, and how to talk with professionals and families is presented. The course engages learners in learning how to resolve conflicts.

$20.00

Hours: 1.00
REL-PAC-0-ECS

Certificates

Certificates provided by accrediting body (8 Match)

California Department of Social Services Group Homes

1.0 HOURS


Relias, LLC is approved by the California Department of Social Services as a Continuing Education Program Vendor to provide Continuing Education training courses to administrators of Group Homes.

Vendor/Provider # : 2000224-730-2
Approval # 224-0141-32559

This activity is approved by the California Department of Social Services for 1.00 contact hours.

California Department of Social Services Adult Residential Facilities

1.0 HOURS


Relias, LLC is approved by the California Department of Social Services as a Continuing Education Program Vendor to provide Continuing Education training courses to administrators of Adult Residential Facilities.

Vendor/Provider # : 2000224-735-2
Approval # 224-0141-32600

This activity is approved by the California Department of Social Services for 1.00 contact hours.

California Department of Social Services Residential Care Facilities for the Elderly

1.0 HOURS


Relias, LLC is approved by the California Department of Social Services as a Continuing Education Training Program Vendor to provide Continuing Education training courses to administrators of residential care facilities for the elderly.

Vendor/Provider # 2000224-740-2;
Approval # 224-0141-32659.

This activity is approved by the California Department of Social Services for 1.00 contact hours.

Oregon Department of Human Services

1.0 HOURS


This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.00 contact hours.

National Association of Long Term Care Administrator Boards (RCAL)

1.0 HOURS


This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]

National Association of Long Term Care Administrator Boards (NHA)

1.0 HOURS


This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]
Hours type -

Oregon Department of Human Services (AFH)

1.0 HOURS


Washington State Department of Social and Health Services (ALL Direct Care Workers)

1.0 HOURS


Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1933638

Course Details

Course Code: REL-PAC-0-ECS
Hours: 1
Type: Online Course
Content Expiration Date: 9/30/2023
Learning Objectives:
Explain the basic concepts on how people communicate.
Name common barriers to communication.
Identify actions to enhance active listening.
Select examples of non-verbal behaviors that impact communication.
Recognize how to successfully talk with physicians, pharmacists, and other professionals.
Explain how to talk with families.
Identify ways to resolve conflicts.

Outline:
Hour One I. Introduction to communication a. Checkpoint: Questions (multiple choice) b. Course objectives c. Problems occur many times due to poor communication d. What is communication? i. Learning engagement activity: Video “Effective communication” (5 minutes) II. Process of communication a. Sender b. Encoding c. Receiver d. Feedback i. Checkpoint: Questions (scenario based multiple choice) III. Communication: content and context a. Content: the actual words or symbols used b. Context: the way the message is stated c. Checkpoint: questions (multiple choice) IV. Non-verbal behaviors a. Eye contact b. Facial expressions c. Gestures d. Posture and body orientation e. Proximity f. Vocal g. Is It Me? h. Checkpoint: scenarios to select best response V. Barriers to communication a. Culture, background, and bias i. Learning engagement activity: Video “Grandma Eileen” (2 minutes) b. Noise c. Ourselves d. Perception e. Message f. Environment g. Stress h. How well do we listen? i. Hearing versus listening ii. Passive versus active listening iii. Rules of Listening 1. Checkpoint: Question (multiple choice) VI. Talking with professionals and families a. Conversation tips when speaking with a professional b. Conversation tips when speaking with a resident’s family VII. Resolving conflicts a. Decide if you want to resolve the conflict b. Speak to the other person calmly and rationally c. Be sensitive to your body language d. Listen to the other person e. Paraphrase the points f. State your own feelings g. Communicate clearly h. If the conflict cannot be resolved VIII. Conclusion and summary IX. Final Exam (posttest)

Instructor: Kristen Crusoe, EdD, MSN, RN
Dr. Crusoe is a Psychiatric/Mental Health and Palliative Care/End of Life nurse consultant. She is also an Assistant Professor of Nursing and Public Health, in both Master's and Doctor of Nursing Practice Programs. Her teaching area of specialty is leadership, focusing on quality sciences, and positive change.  She is a certified Appreciative Inquiry Practitioner, trainer and facilitator as well as a Human Systems Dynamics Professional. She promotes using strength-based approaches to whole system change and transformation and provides both individual and group coaching and mentoring in strength-based methodologies. Disclosure: Kristen Crusoe, EdD, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.