Effective Communication Skills

Effective Communication Skills 

The purpose of this course is to familiarize the learner with techniques and skills for communicating with others and to enhance listening skills. Information on barriers to communication, active listening, and how to talk with professionals and families is presented. The course engages learners in learning how to resolve conflicts.


Hours: 2.00


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-PAC-0-ECS-R1
Hours: 2
Type: Online Course
Content Expiration Date: 9/30/2023
Learning Objectives:
Explain the basic concepts on how people communicate.
Contrast the difference between the content and context of a message and include examples of each.
Name common barriers to communication.
Identify actions you can do to demonstrate active listening.
Explain the 10 rules of listening to improve your listening skills with others.
Provide examples of non-verbal behaviors that impact communication.
Explain the ways you can activity improve how you send messages to others.
Discuss how to properly talk to physicians, pharmacists, and other professionals.
Discuss how to properly talk to families.
Demonstrate the best way to resolve conflicts at work.
Explain the advantages and disadvantages of written communication.
List tips to remember whenever writing any form of communication.
Discuss the proper way to organize and write a business communication letter.
Describe how to properly conduct a meeting at work.
Instructor: Kristen Crusoe, EdD, MSN, RN
Dr. Crusoe is a Psychiatric/Mental Health and Palliative Care/End of Life nurse consultant. She is also an Assistant Professor of Nursing and Public Health, in both Master's and Doctor of Nursing Practice Programs. Her teaching area of specialty is leadership, focusing on quality sciences, and positive change.  She is a certified Appreciative Inquiry Practitioner, trainer and facilitator as well as a Human Systems Dynamics Professional. She promotes using strength-based approaches to whole system change and transformation and provides both individual and group coaching and mentoring in strength-based methodologies. Disclosure: Kristen Crusoe, EdD, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.