12 Keys to Good Management
Certificates
California Department of Social Services Residential Care Facilities for the Elderly
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Training Program Vendor to provide Continuing Education training courses to administrators of residential care facilities for the elderly.
Vendor/Provider # 2000224-740-2;
Approval # 224-0142-32634.
This activity is approved by the California Department of Social Services for 1.00 contact hours.
Washington State Department of Social and Health Services (ALL Direct Care Workers)
Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1933588
Oregon Department of Human Services (AFH)
Florida Board of Nursing Home Administrators
Course approved by the Florida Board of Nursing Home Administrators.
Provider # 50-290
NHA/RCAL
This activity is approved for 1.00 contact hours.
Florida Board of Nursing - Certified Nursing Assistants
This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.00 contact hours.
National Association of Long Term Care Administrator Boards (RCAL)
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]
National Association of Long Term Care Administrator Boards (NHA)
This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.00 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]
Oregon Department of Human Services
This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.00 contact hours.
Course Details
Identify the key indicators of employee engagement.
Explain why providing clear employee expectations are important.
Recognize methods to reduce employee turnover.
Identify ways to measure employee success.
Outline:
I. Learning Engagement Activity: Pretest
II. Expectations of good managers
- Gallup
- Employee engagement
III. The 12 key indicators of employee engagement
- Knowing what’s expected at work
- Having materials to do the job
- Doing their best every day
- Giving praise and recognition
- Caring about employees
- Encouraging employee development
- Opinions count
- Job feels important
- All workers equally dedicated
- Best friends
- Evaluations
- Learning and growth for full engagement
- Learning Engagement Activity: Questions (multiple choice)
IV. I know what is expected of me at work
- Most of the workforce do not know what is expected of them at work
- Confusion
- Feedback and meeting goals
- High turnover rate
- The bottom line
- Do you know what is expected of you at work?
- Learning Engagement Activity: Case study video with questions
V. Having the materials to do the job
- Supplies
- No one ever trained me
- Training is different for everyone
- Listen to questions
- Could you use more training?
VI. Having the opportunity to do my best every day
- What do you do best?
- Creating engaged employees
- Learning Engagement Activity: Case study with questions — Juan
- Employees’ talents
VII. Giving praise and recognition
- Recognize work
- Have you given praise lately?
- Be sure to acknowledge wok
- Recognizing efforts
- A positive step
- Learning Engagement Activity: Questions (multiple choice)
VIII. Caring about employees as people
- Successful businesses have engaged employees
- How well do you know your employees?
- Work and friendship overlap
- Work and personal life: closely connected
IX. Learning Engagement Activity — Work and friendship
X. Encourage employee development
- Without training, turnover rises
- Set and meet goals
- Focus on the person
XI. Everyone’s opinion counts
- Ask for suggestions
- Review policies
- Ask for input to solve issues
XII. Developing new managers
XIII. Learning Engagement Activity: Case study and questions (multiple choice)
XIV. My job feels important
- Some people hate their jobs
- Mission statement
- No hierarchy
- Employees worth
XV. All workers equally dedicated
- The slacker
- Someone affecting your work
- Shifting the blame
XVI. Best friends
- Best friends at work
- Friends are an indication of engagement
- Encouraging friendships
- Friends make happy employees
- Learning Engagement Activity: Video of best practices
XVII. Evaluations
- Checking in on progress
- Scheduling evaluations
- Stay on the same page
- Measuring success
- Guiding employees to their goals
XVIII. Learning Engagement Activity — Questions (multiple choice)
XIX. Learning and growing
- Embrace learning and growth
- Inspire, enrich, energize
- Grow and prosper
- Something extra: Video “Leadership lessons from a symphony conductor”
XVIV. Conclusion and summary
X. Final exam (posttest)
Instructor: Holly Carlson, MS, RN, CCRN
Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse. Disclosure: Holly Carlson, MS, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
