This course is approved by the North Carolina Department of Health and Human Services Division of Facility Services - Group Care Licensure Section (NC-DHHS)
Program Sponsor ID #032316; Approval # . This activity is approved for 1.00 contact hours.
Relias, LLC is approved by the California Department of Social Services as a Continuing Education Training Program Vendor to provide Continuing Education training courses to administrators of residential care facilities for the elderly.
Vendor/Provider # 2000224-740-2;
Approval # 224-0143-32653.
This activity is approved by the California Department of Social Services for 1.00 contact hours.
This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.00 contact hours.
Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1933706
Relias, LLC is an approved provider of continuing education by the California Department of Public Health, Provider # NAC7001.
The certificate must be retained by the licensee for a period of four (4) years after the course is completed.
This learning activity meets the definition of *** ONLINE *** CEUs. This activity is approved for 1.00 contact hours.
Hour one I. Introduction II. Learning Engagement Activity: Pretest (multiple choice) III. Glossary a. Communication b. Cultural awareness c. Cultural competence d. Cultural diversity e. Culture f. Dialect g. Dominant language h. Ethnicity i. Race j. Spatial distancing IV. Characteristics a. Primary characteristics i. Those that most readily create our identity ii. Age, generation, nationality, ethnicity, race, color, gender, and religion b. Secondary characteristics i. Those that shape our values and behavior but perhaps more subtly than primary characteristics ii. Less prominent aspects include our education and socioeconomic status (e.g., upper, middle, or lower class), our job, military status, political beliefs, and sexual orientation V. Cultural diversity a. What is culture? i. Why is being aware of culture important? b. Influence c. Race and ethnicity d. Learning Engagement Activity: Cultural similarities and differences matching game e. Learning Engagement Activity: Case study and questions (multiple choice) VI. Cultural descriptors a. Identity not just one descriptor b. Groups c. Military or politics d. Social factors e. Work roles f. Family roles g. Religion and gender VII. Understanding one’s own cultural identity VIII. Culture and the older person a. Age b. Background c. Lived experience IX. Cultural assumptions a. Stereotypes b. Becoming familiar with other cultures X. Cultural awareness in caregiving a. Community of cultures b. Avoiding culture clash c. Today’s cultural mix d. More diversity XI. Summary of cultural characteristics XII. Learning Engagement Activity: Case study and questions (multiple choice) XIII. Communication and culture a. Cultural differences in communication i. Dominant language ii. Dialects iii. Volume/tone iv. Spatial distancing v. Eye contact vi. Facial expressions vii. Time viii. Names ix. Touch x. Silence xi. Listening xii. Eye contact xiii. Saying “No” xiv. Preferred name forms xv. Hugging and touch xvi. Personal space b. Language barriers i. Speak smoothly, slowly, clearly ii. Don’t shout, slow down iii. Write or draw iv. Body language, facial expressions c. Learning Engagement Activity: Case study and questions (multiple choice): Mrs. Lee XIV. Awareness and understanding of culture a. Family roles and organization i. Head of household family roles 1. African-American a. Asian and Asian-American b. Hispanic c. Native American d. Alternative lifestyles e. Gender roles 2. Learning Engagement Activity: Matching roles b. Culture and food i. The story of Pradeep ii. Familiar foods iii. Snack choices iv. Personal preferences v. Flavorings and spices vi. Snack ideas vii. Involve clients viii. Involve families ix. Seek family advice x. Religious or personal choices XV. Conclusion and summary XVI. Final exam (posttest)
Holly Carlson, MS, RN, CCRN, was a subject matter expert for Relias. She has 25 years of healthcare experience in both acute and post-acute healthcare environments. Her experience includes leadership and management across the healthcare spectrum. She has owned and operated an assisted living business. Carlson's clinical practice includes acute care, long-term acute care, home health and hospice. Carlson has served for over a decade in various board positions for State Nursing Associations, including president. She has been a nurse planner for multiple continuing education events and has experience as a leader in the design and implementation of an ANCC-CNE accredited approver unit for a multi-state nursing consortium. Carlson is certified as Critical Care Registered Nurse. Disclosure: Holly Carlson, MS, RN, CCRN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.