Clientspeak: Patronizing Language

Clientspeak: Patronizing Language 

Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.

$20.00

Hours: 1.00
REL-PAC-0-CPL

Certificates

Certificates provided by accrediting body (4 Match)

Florida Board of Nursing - Certified Nursing Assistants

1.0 HOURS


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.00 contact hours.

District Of Columbia Board Of Nursing Assistive Personnel

1.0 HOURS


Washington State Department of Social and Health Services (ALL Direct Care Workers)

1.0 HOURS


Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1933678

Oregon Department of Human Services (AFH)

1.0 HOURS


Course Details

Course Code: REL-PAC-0-CPL
Hours: 1
Type: Online Course
Content Expiration Date: 7/31/2020
Learning Objectives:
Identify language that bothers people.
Understand the difference between baby talk and client speak.
Perceive how people react to client speak.
Utilize outside, expert resources on client speak.

Outline:
Identify patronizing speech, and avoid using it Know how clients feel about the use of patronizing speech What to do when encountering patronizing speech Understand what types of language bother people Identify people who are common victims of patronizing speech Be prepared for common reactions and feelings victims of clientspeak experience Recognize and use response styles Address Language and the Elder-Provider Patronizing Language Language that Bothers People Patronizing Speech Baby Talk Physicians and Patronizing Speech How Elders React Response Styles Cooperative and Assertive Responses What can you do?

Instructor: Sharon K. Brothers, MSW
Sharon Brothers, MSW, has an advanced degree in social work and over 30 years' experience as an owner, operator and educator in senior care. She has been a developer, owner and operator of dementia care assisted living communities and has deep expertise as an educator for all levels of staff within the care profession. Sharon is currently the founder and CEO of the Institute for Professional Care Education and is a national speaker and advocate for quality education within senior care. Disclosure: Sharon K. Brothers, MSW has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.