Working with Families

Working with Families 

In this 1 hour course, the participant will learn how to work with families. Since the family is an active branch of the care team, it is important to know how to work with and support them so that your client receives the best care possible!


Hours: 1.00


Certificates provided by accrediting body (3 Match)

Florida Board of Nursing - Certified Nursing Assistants


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.00 contact hours.

District Of Columbia Board Of Nursing Assistive Personnel


Oregon Department of Human Services


This course is approved as continuing education by the Oregon Department of Human Services in accordance with state regulation 411-057-0140 for Assisted Living Administrators, Residential Care facility Administrators and Memory Care Communities within the State of Oregon. This activity is approved by Oregon Department of Human Services for 1.00 contact hours.

Course Details

Course Code: REL-PAC-0-WF
Hours: 1
Type: Online Course
Content Expiration Date: 1/31/2021
Learning Objectives:
Discuss the role of family members within the client’s life.
Identify three losses experienced by home care clients and their family members.
Describe common family responses to the home health staff.
Describe ways to manage one’s own feelings when working with family members.

Working with Families Objectives Family Member Roles Janet Mrs. Ho Emilie and Kim Janet frustrated Relate to Frustration Good or difficult families Good families Valued families Difficult families Your views change Family Member Losses Understand changes Janet and Mrs. Ho Talk Mrs. Ho explains Potential losses Feelings of Loss Janet understands Family Member Responses Family member responses Controlling family Janet thanks Kim Kim helps Janet more supportive Small issues Feeling out of control Directing you Make sure safety is met Family visits Talk to supervisor Suspicious family Loss of control Collaborative family Team approach Specific information Caregiver Responses Janet talks to Kim Kim asks for more Extra activities Staff member tension Mary talks to Kim Team meeting Characteristics of healthy families Family patterns Six characteristics of healthy families Ineffective patterns of relating Recognize family’s history Caregiver responses Recognize losses and changes Collaborative relationship

Instructor: Marilyn Chambers, RN, MSN
Disclosure: Marilyn Chambers, RN, MSN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.