Developing Cultural Competence

Developing Cultural Competence 

This course teaches the need for cultural competence in all areas of health care. Topics include personal space, eye contact, touch, gestures, verbal communication style, time orientation and beliefs about medicine, illness and health. Interviews with experts in the field provide further insight into the impact of culture on health care.


Hours: 1.00


Certificates provided by accrediting body (1 Match)

Washington State Department of Social and Health Services (ALL Direct Care Workers)


Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1933664

Course Details

Course Code: REL-PAC-0-DCC
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2020
Learning Objectives:
Understand cultural competence.
Identify cultural factors that influence each of us.
Identify the impact of cultural factors in providing health care.
Use tools and techniques for developing cultural competence.

1. Cultural diversity in the United States 2. The definition of cultural diversity 3. The definition of culturally competent care 4. Beliefs • About the cause of illness and disease • Healing • Regarding western medicine 5. Formal or informal approach 6. Style of communication 7. Taboo subjects 8. Non-verbal forms of communication 9. Cultural factors that may affect health care: • Gender roles • Language • Literacy • Personal space • Touch • Time • Decision-making • Sexual orientation 10. How to become culturally competent • Understand your own cultural background • Avoid negative attitudes, stereotypes and generalizations • The use of cultural assessment tools • Asking open-ended questions that are general in nature • Learn about the history of the person you are caring for • Read about different cultures • Attend cultural events • Learn a few words of the person’s language 11. Treat people the way that they want to be treated (Platinum Rule)

Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.