This activity is approved for 1.25 contact hours.
This course has been approved by the South Carolina Criminal Justice Academy for 1.25 hours. CJA Lesson Plan #5707
This course is approved for 1.25 contact hours.
This program has been approved for 1.25 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
I. Introduction A. Course Contributors B. About This Course C. Learning Objectives II. Learning to Lead A. Meet Stefano B. The Management Transition C. Connect And Communicate D. Listening E. Verbal and Nonverbal Communication F. Managing Your Time And Energy G. Let’s Review: The 4D Approach H. Let’s Review: Learning To Lead I. Section Summary III. Managing Relationship Expectations A. Turn Your Manager Into a Partner B. Establishing the Relationship C. Setting and Managing Expectations D. Ask Clarifying Questions E. Seek Feedback F. Working With Your Team G. Encouraging Accountability H. Empower or Micromanage? I. Providing Feedback J. Let’s Review: Managing Relationship Expectations K. Section Summary IV. Conclusion A. Summary B. References C. Congratulations
Julia Jackson is the Director of Coaching and Training at Turnkey Strategic Relations headquartered in San Diego, CA. Her areas of expertise include leadership development, team dynamics, communications, conflict management, change management, career mobility and process improvement. Julia received her Technical MBA from the University of San Francisco and her Bachelor’s Degree in Economics. She also completed a program at Coach University, with advanced curriculum in corporate coaching. Julia is certified as a coach by the International Coach Federation and a facilitator of the Coaching Clinic Program for managers. Julia has over 15 years of experience working with clients in fast-paced environments. She has held numerous corporate roles as a Consultant, Regional Manager and Business Director, which included overseeing $20M major account client portfolios. Julia also led technical teams within large-scale IT consulting projects for Accenture and ADP. These included Fortune 500 clients in the technology, telecommunications, finance, insurance, and hospitality industries. She also ran a vertical division as a Program Director and Professor at a business college. Julia’s consulting roles allowed her international experience, working in the US, Canada, and Europe. This led her to volunteer as a consultant to the United Nations in Chile, where she made recommendations on technical proposals for the Economic Commission. She was also a founding coach for a non-profit dedicated to coaching entrepreneurs in Africa. She has enjoyed being on the Board of Directors for non-profits, including the American Society for Training and Development (ASTD). Julia co-created and led Women in Leadership programs for the Organizational Development Network. Her professional associations also include the San Diego Professional Coach Alliance and Toastmasters International. Having written a workshop series to assist job seekers, Julia has facilitated at dozens of EDD and non-profit locations. Disclosure: Julia Jackson has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.