Communication Essentials: The Effective Listener

Communication Essentials: The Effective Listener 

In this Communication Essentials: Effective Listening course, you will explore a key competency that top leaders have in common. As an often undeveloped component of effective communication, “listening” skills can provide the necessary leverage for leaders and managers to build more productive and engaged teams, as well as increasing their individual effectiveness. You will learn the consequences of not listing effectively and how adapting the style and techniques of active listening will reap positive benefits. You will develop a greater understanding of why and how a manager and leader must listen actively, not passively, to build stronger teams and increase individual effectiveness. You will learn the importance of establishing common ground and practicing empathy as you apply the tips and techniques for becoming a better listener. We will use a blend of experiential exercises, instructive information, and self-study to increase your awareness and skill in being an effective communicator; a leader who listens.


Hours: 1.00


Certificates provided by accrediting body (4 Match)

National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

National Alliance for Direct Support Professional Frontline Supervisor Training


SHRM Preferred Provider


This course is approved for 1.00 contact hours.

Human Resources Certification Institute


This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

Course Details

Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2020
Learning Objectives:
Recognize that listening is a critical communication skill, and understand the value it adds to your managerial and leadership effectiveness.
Discover the different listening styles that can either help or hinder your ability to lead and influence others.
Learn and apply best-practice techniques for increasing your active listening skills.

I. Introduction A. Course Contributors B. About This Course C. Learning Objectives II. Listening – A Key Leadership Competency A. Meet Robert B. High Stakes Consequences of Not Listening C. High Value Rewards of Effective Listening D. Let’s Review: Listening - A Key Leadership Competency E. Section Summary III. Listening Styles – A. Listening is Not the Same as Hearing B. Passive versus Active Listening C. Let’s Review: Listening Styles D. Section Summary IV. Best Practice Techniques for Effective Listening A. Building Common Ground B. Tips and Techniques for Active Listening C. Let’s Review: Best-Practice Techniques for Effective Listening D. Section Summary IV. Conclusion A. Summary B. References C. Congratulations

Instructor: Deborah Waitley, Ph.D.
Deborah Waitley, Ph.D. is a learning specialist, coach and author for Turnkey Strategic Relations. She is a highly regarded expert in leadership effectiveness and performance improvement, with specific emphasis in the areas of emotional intelligence, team-building, internal communications and interpersonal skill development. She has over 20 years of executive management and consulting experience, and has worked for such Fortune 500 companies as Turner Broadcasting, Cox Communications, American General Corporation (AIG) and GTE/Verizon to lead and facilitate organizational effectiveness initiatives. With a background in psychology and organizational behavior, Deborah incorporates substantial best practices research into her writing, coaching, training and facilitation. Disclosure: Deborah Waitley, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Intermediate level Human Resource Professional.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.