Communication Essentials: Navigating Conversations

Communication Essentials: Navigating Conversations 

In this Communications Essentials: Navigating Conversations course, you will examine four types of conversations that managers face in the workplace, and how to manage each one effectively. You will learn how to distinguish each conversation type and how to avoid the pitfalls and mistakes commonly made when these conversations become difficult. Tips and techniques for preparing for, and conducting difficult conversations will be provided. This will help alleviate anxiety and stress, and ensure more productive outcomes. We will use a blend of experiential exercises, instructive information, and self-study to provide tips, tools and techniques you need to increase your effectiveness. This Navigating Conversations course is for managers of all levels who want to develop or hone their current skill set.


Hours: 1.00


Certificates provided by accrediting body (4 Match)

National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

National Alliance for Direct Support Professional Frontline Supervisor Training


SHRM Preferred Provider


This course is approved for 1.00 contact hours.

Human Resources Certification Institute


This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.

Course Details

Course Code: EL-COMM1-HR-TRNKY
Hours: 1
Type: Online Course
Content Expiration Date: 12/5/2020
Learning Objectives:
Identify and differentiate the four key types of conversations.
Recognize the pitfalls and common mistakes in difficult conversations and develop action steps to avoid them.
Apply techniques for successfully navigating, and preparing for, difficult conversations.

I. Introduction A. Course Contributors B. About This Course C. Learning Objectives II. Exploring Conversation Types (4C’s) A. Meet Jason B. Conversation 4C’s C. Casual Conversations D. Constructive Conversations E. Critical Conversations F. Courageous Conversations G. Navigating the 4C’s H. Let’s Review: Exploring Conversation Types (4C’s) I. Section Summary III. Maximizing Conversation Effectiveness A. Difficult Conversations B. Overcoming Challenges of Difficult Conversations C. Preparing for Difficult Conversations D. Let’s Review: Maximizing Conversation Effectiveness E. Section Summary IV. Conclusion A. Summary B. References C. Congratulations

Instructor: Deborah Waitley, Ph.D.
Deborah Waitley, Ph.D. is a learning specialist, coach and author for Turnkey Strategic Relations. She is a highly regarded expert in leadership effectiveness and performance improvement, with specific emphasis in the areas of emotional intelligence, team-building, internal communications and interpersonal skill development. She has over 20 years of executive management and consulting experience, and has worked for such Fortune 500 companies as Turner Broadcasting, Cox Communications, American General Corporation (AIG) and GTE/Verizon to lead and facilitate organizational effectiveness initiatives. With a background in psychology and organizational behavior, Deborah incorporates substantial best practices research into her writing, coaching, training and facilitation. Disclosure: Deborah Waitley, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Intermediate level Human Resource Professional.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.