This activity is approved for 1.00 contact hours.
This course has been approved by AHIMA for 1.00 CEUs.
This course has been approved by the South Carolina Criminal Justice Academy for 1.00 hours. CJA Lesson Plan #5707
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
This course is approved for 1.00 contact hours.
I. Introduction A. Course Contributors B. About This Course C. Learning Objectives II. Exploring Conversation Types (4C’s) A. Meet Jason B. Conversation 4C’s C. Casual Conversations D. Constructive Conversations E. Critical Conversations F. Courageous Conversations G. Navigating the 4C’s H. Let’s Review: Exploring Conversation Types (4C’s) I. Section Summary III. Maximizing Conversation Effectiveness A. Difficult Conversations B. Overcoming Challenges of Difficult Conversations C. Preparing for Difficult Conversations D. Let’s Review: Maximizing Conversation Effectiveness E. Section Summary IV. Conclusion A. Summary B. References C. Congratulations
Deborah Waitley, Ph.D. is a learning specialist, coach and author for Turnkey Strategic Relations. She is a highly regarded expert in leadership effectiveness and performance improvement, with specific emphasis in the areas of emotional intelligence, team-building, internal communications and interpersonal skill development. She has over 20 years of executive management and consulting experience, and has worked for such Fortune 500 companies as Turner Broadcasting, Cox Communications, American General Corporation (AIG) and GTE/Verizon to lead and facilitate organizational effectiveness initiatives. With a background in psychology and organizational behavior, Deborah incorporates substantial best practices research into her writing, coaching, training and facilitation. Disclosure: Deborah Waitley, Ph.D. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.