Section 1: Introduction A. Course Contributor B. About This Course C. Learning Objectives Section 2: Staff Development Creates the Future A. Meet Chris B. Personal Growth on the Job: Why It Matters C. Workforce Challenges in Corrections D. Setting the Stage for Development E. The Organization’s Role in Staff Development F. The Employee’s Responsibility G. The Manager’s Role H. Influencing and Motivating I. Whose Job Is It, Anyway? J. Section Summary Section 3: Tools of the Trade: Interpersonal Skills A. What Makes a Supervisor Effective? B. Relating Effectively With Others C. Self-Awareness: Your Managerial Style D. Developing Listening Skills E. Asking Good Questions F. Some Questions to Ask G. Planning and Goal Setting H. Tell Me More I. Section Summary Section 4: Directive Interaction to Enhance Performance A. At the Beginning: Developing Basic Skills B. Developing Basic Skills: Your Role C. Supervising to Support Growth D. Appraisal E. Directive Feedback F. Five Principles for Effective Feedback G. What Not to Do H. Toeing the Line I. Section Summary Section 5: Creating Challenges and Rewards A. Developing Staff for the Future B. Coaching C. Effective Coaching Elements D. Delegation E. What to Delegate F. Mentoring G. The Prisoner of Excellence H. Summary Section 6: Conclusion A. Summary B. References
Connie Clem has been involved in corrections training and information-sharing for more than 25 years, beginning at the U.S. Department of Justice, National Institute of Corrections (NIC) Information Center. Connie has conducted training needs assessments, developed training curricula, and delivered virtual and face-to-face training. She facilitated online networks for expertise exchange among correctional trainers and other groups and developed guidelines for subject matter experts who contribute to broadcast training programs. Connie enjoys writing, research, training, and online outreach. As Principal of Clem Information Strategies in Longmont, Colorado, she consults with clients and writes about topics in communications, stakeholder education, online tools, and specialty topics in corrections and related fields. She is the editor of NIC’s National Jail Exchange, an online journal, and is the author of Government Online: Improving Service and Engaging Communities (Ark Group, 2010). Connie is also active with professional organizations, including the American Jail Association, the Association of Women Executives in Corrections, and the American Correctional Association. Disclosure: Connie Clem has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.